As Sales Support Specialist, your role will be to ensure that all Commercial Finance transactions are processed in a timely and accurate manner in compliance with company policies. You will support the Account Managers in delivering new business volume targets and meeting risk cost budgets and portfolio administration targets and be a first point of contact for all Operational enquires for our dealer and Vendor network. This role reports to the Business Support Manager – Commercial Finance.

Day to day:

Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies easy and efficient solutions.

Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.

Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.

Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.

Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.

Undertake other operational tasks as directed by the Team Leader.

Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.

Excellent understanding of various vendors and their different subsidy programs and requirements.

Documentation and Onboarding





Interpreting credit approvals and issuing Letters of Offer

Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign

Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc

Lodge Master PPSR and ALLPAP registrations

Customer Onboarding and training

Supplier set ups and compliance checks

Releases and Settlements

Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements

Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests

Review of requests received to ensure completeness and accuracy

Ensure all requests are accurately actioned & booked into system within agreed time frame

Attend to Floor Plan administration requests received through FM box and by phone

Data entry and adhoc requests

Accurate identification & allocation of daily payments received

Reconciliations requested by internal & external stakeholders

Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request

Your profile:

Ability to suggest improvements to systems and processes

Ability to effectively share knowledge

Must be a team player but have the ability to work autonomously

Shows initiative





Able to work in a very fast-paced environment and adapt to situations

Ability to identify and meet internal and external customer requirements

Ability to develop and maintain relationships with internal and external clients

Intermediate to advanced computer skills

Strong attention to detail

Ability to prioritise and work with minimum supervision

Good time management with ability to manage conflicting demands and meet deadlines

Experience in data entry & outbound phone calls

Previous experience in operations, customer service and collections is desirable

We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

All members enjoy:

- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

- Connection – Build meaningful connections with other members
- Health – Manage mental, emotional, and physical health
- Finance – Provide learning opportunities to help members achieve personal financial health
- Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in:

A

📌 Sales Support Specialist (Sydney)
🏢 DLL Group
📍 Sydney