- Business Segment: Operations & Technology

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the chance to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The main purpose of the TechEx Manager role is to lead Technology Experience operations and the delivery of best-in-class IT services across Australia, New Zealand, Singapore, and South Korea. Acting as a representative for the whole of IT,



including infrastructure and functional teams, the role is accountable for ensuring consistent service delivery, operational excellence, and a high-quality end-user technology experience across multiple offices, business units, and operating companies.

A key aspect of the role is to proactively develop and maintain strong relationships with customers, business stakeholders, and service providers across the region. The TechEx Manager is responsible for ensuring that business requirements are clearly understood, that IT strategies, plans, priorities, and initiatives are effectively communicated, and that workplace technology services are aligned to business needs. The role will provide leadership and coordination across Technology Experience operations, ensuring service performance, stakeholder engagement, and customer satisfaction within the areas of responsibility.

The TechEx Manager will support the activation and adoption of global innovation programs across the cluster and drive the continuous review, improvement, and optimization of existing IT services and workplace technology solutions. The role is responsible for providing both strategic direction and tactical execution, leading regional teams and service partners to deliver business outcomes effectively. The TechEx Manager must ensure compliance with IT governance frameworks and policies,



maintain alignment with all regulatory and operational requirements, and provide appropriate oversight and management of IT costs and investments.

- Lead technology experience (TechEx) operations and service delivery across Australia, New Zealand, Singapore and South Korea, ensuring consistent support standards, operational excellence and service quality across multiple offices, business units and operating companies.
- Build long-term relationships with the business teams within his/her area of responsibility and ensure the communication of IT strategy, roadmap and plans to enable the business to have visibility of impacting activities.
- Work with business leadership and teams to understand business requirements for IT demand.
- Ensure that the Workplace Technology Support service provided is in accordance with SLA’s, with regular reporting on service quality and user experience, as well service improvement recommendations.
- Act as single point of contact (SPOC) for IT in the region – for escalations and future business plans or activities.
- Escalation points for urgent & critical IT issues, providing problem/issue management, with the ability to diagnose and resolve local IT issues
- Own regional operational risk management and major incident governance, coordinating global technology teams, business stakeholders and vendors to minimize service disruption and business impact
- Participate in third party vendor service reviews covering performance, SLA, VOC and Service Improvement initiatives.
- Drive standardization of regional technology services, processes and support models to improve consistency, scalability and operational maturity across all supported countries.
- Provide IT service vendor ove

📌 TechEx Manager (Sydney)
🏢 NBCUniversal Media
📍 Sydney