- Make a real difference to the local community
- Part -Time 0.6 FTE, Ongoing
- Access to Salary Packaging
- Generous Annual Leave
The Role
The Tenancy Officer supports Wathaurong renters by ensuring the effective management of our Wathaurong properties and tenancies. The role aims to provide high-quality services to meet the housing needs of renters and maintain positive renter – residential rental provider relationships.
- Prepare and manage residential rental agreements and ensure compliance with relevant legislation. Coordinate property inspections and manage maintenance requests within legal time frames.
- Ensure all properties are maintained to required minimum standards.
- Undertake vacant inspections, changing of locks, conditions reports, arranging of cleaning and rubbish removal and raising vacated maintenance, liaising with facilities and or contractors.
- Provide support, advice and information to renters regarding their tenancy and their rights and responsibilities.
- Handle renter and neighbour complaints and resolve issues in a timely manner.
- Maintain accurate records and documentation related to tenancies.
- Rent monitoring and resolving arrears by proactively engaging with renters in a timely and supportive manner. Work through appropriate processes with renters to minimise rental arrears and renter responsible maintenance charges.
Wathaurong is committed to providing a child safe setting. We have zero tolerance of any abuse or maltreatment of children. We are committed to ensuring children and young people can actively participate in decisions that affect their lives. All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Wathaurong is responsible for ensuring a culture of child safety, preventing child abuse, and abiding by the Child Safety Principles.