Senior Client Service Officer Specialist

NSW Department of Communities and Justice – Redfern NSW

Senior Client Service Officer Specialist

Private Rental Subsidy - Relocations Team

Location- Strawberry Hills

Employment type - Ongoing position

Salary - Clerk Grade 5/6, $102,936 to $ $113,579 p.a. plus employers' contribution to superannuation and annual leave loading

Your role

The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences ofhomelessness are rare, brief and non-recurring.

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof.

Senior Client Service Officer Specialist provide individualised case coordination and support engagement for clients with complex barriers within the Homes NSW environment. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

What you'll do

The Senior Client Service Officer Specialist (SCSOS) - Private Rental Subsidy assists clients navigating relocation due to redevelopment by providing specialised advice and making referrals to appropriate support services and exploring options for options within the private rental market. The SCSOS role provides a broad range of tenancy and private rental options and advice to clients.

You will be working across a range of Homes NSW programs including Rent Choice,



Private Rental Subsidy and Private Rental Brokerage, policies and systems to maximise efficiency and service delivery outcomes as well as providing support to team members.

Working collaboratively with Relocations Coordinators, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the Relocations Team.

The Specialist will coordinate local staff and work closely with a range of stakeholders including Aboriginal Organisations, Community Housing Providers, Specialist Homelessness Services (SHS), NDIS Providers, NSW Health and other allied health professionals.

What we're looking for

The SCSO Specialist will be expected to offer support or advice on all Private Rental Subsidy and relevant Housing Pathways products and services including assessment and management of subsidy applications, private rental products, tenancy and private rental subsidy policy.

Formal qualifications and experience in welfare related work or social environment, or significant work experience gained by working in that area is highly desirable.

Knowledge of, and experience applying, the Residential Tenancies Act would be highly regarded.





In addition to meeting the essential requirements, the successful candidate will have the following:

- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders.
- A commitment to a culture of teamwork, excellence and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.
- Hold a current Full NSW drivers' licence.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of advantages, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you

📌 Senior Client Service Officer Specialist (Sydney)
🏢 Nsw Department Of Communities And Justice
📍 Sydney