Thrève Group is a locally owned and operated allied health practice based in Shepparton, bringing together Paediatric Occupational Therapy and Physiotherapy under one collaborative team.

We are passionate about delivering high-quality, evidence-based healthcare that empowers individuals and families to achieve their goals and reach their full potential. Our services support children, adults and families throughout Shepparton and the wider Goulburn Valley community.

At Thrive Group, we pride ourselves on providing personalised care, building meaningful relationships and creating a welcoming, supportive environment for both our clients and our team. We are committed to continually improving our services while maintaining a positive, professional and team-focused workplace.

About the Opportunity

We are seeking a highly organised, motivated and proactive Office Manager / Lead Administration Officer to join our team at Thrive Group in 2027.

This is an exciting opportunity for someone looking to take ownership of the administrative and operational functions of a growing allied health practice.

As the primary point of contact for our clients and families, you will play an integral role in ensuring the smooth day-to-day running of the clinic while delivering an exceptional client experience.

Working closely with our directors and clinical team, you will have the autonomy to manage daily operations, develop and improve administrative systems, and contribute to the ongoing growth and success of Thrive Group.

We are looking for someone who enjoys responsibility, takes initiative and is motivated to make a meaningful contribution to a positive and progressive workplace.

Key Responsibilities





- Practice Operations: Coordinate and oversee the daily administrative and operational functions of the clinic, ensuring an organised and efficient workplace.
- Client Experience: Act as the primary point of contact for clients, families and external stakeholders, maintaining a welcoming and professional environment.
- Appointment & Diary Management: Coordinate clinician schedules, appointments, referrals and client enquiries to support efficient service delivery.
- Systems & Process Improvement: Identify opportunities to streamline administrative workflows, implement improvements and enhance overall practice efficiency.
- Financial Administration: Oversee invoicing, billing, payment processing, outstanding accounts and general financial administration.
- Practice Performance: Work collaboratively with the directors to monitor operational performance, identify areas for improvement and support business growth.
- Team Collaboration: Maintain strong communication with clinicians and management to ensure administrative processes support high-quality client care.
- Compliance & Records: Maintain accurate client records, confidentiality and administrative procedures in accordance with relevant healthcare requirements.

Key Requirements

To be successful in this role, you will ideally possess:

- Experience:



Previous experience in administration, practice management or a similar role, preferably within healthcare or allied health.
- Organisation & Time Management: Excellent organisational skills with the ability to prioritise tasks, manage competing demands and work efficiently in a busy environment.
- Communication: Strong written and verbal communication skills, with the ability to build positive relationships with clients, families, clinicians and external stakeholders.
- Initiative & Independence: A proactive approach to work, with the confidence to make decisions, solve problems and manage responsibilities independently.
- Technology & Systems: Robust computer literacy and the ability to confidently use practice management software, G-Suite and other administrative systems.
- Financial Administration: Experience with invoicing, billing, payment processing and general financial administration.
- Attention to Detail: A high level of accuracy, professionalism and discretion when managing confidential client information.
- Adaptability & Growth Mindset: A willingness to embrace change, identify opportunities for improvement and contribute to the ongoing development of the practice.
- Desirable but not essential: Experience working within an allied health or multidisciplinary healthcare setting.
- Familiarity with NDIS processes, Medicare, private health insurance and third-party billing.
- Previous experience implementing administrative systems or improving operational workflows.

Why Join Thrive Group?

At Thrive Group, we believe that a positive, supportive and enjoyable workplac

📌 Office Manager/ Administration Lead (Greater Shepparton City)
🏢 Thrive Group (VIC
📍 Greater Shepparton City