JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:

As a Facilities Assistant for a Global Financial Services client, you will support the delivery of integrated facilities management (IFM) services across workplace operations, customer experience, operational administration, vendor coordination, and workplace support services within a corporate environment. This hands‑on role supports the successful delivery of IFM services, ensuring workplace operations are delivered safely, efficiently, professionally, and in alignment with contractual obligations, operational standards, KPIs, and workplace experience expectations. You will work collaboratively with internal and external stakeholders, service providers, contractors,



and workplace teams to maintain a safe, seamless, and high‑performing workplace environment across both front-of-house and back-of-house operations.

What your day-to-day will look like:

- Facilities Operations and Workplace

Experience:
Assist with courier coordination, ad hoc mailroom support, and general workplace administration activities to support daily office operations. Responds to requests to help facilities department members accomplish job results to increase departmental efficiency. Maintains supplies and inventory by checking stock to determine inventory levels, anticipates needed supplies, places and expedites orders for supplies, and verifies the receipt of supplies. Maintains tidy office area to ensure orderliness of facility. Conduct regular inspections of floors to ensure faulty equipment is reported and repaired. Conduct inspections of internal meeting rooms, assist with setting up seminar spaces including operable walls. Regularly check and tidy rooms. Re‑set atrium furniture daily. Check utility/print spaces, replace toners and paper supplies, tidy shelves and benches, remove unwanted material. Troubleshoot printer issues. Attend to lost‑property tubs. Maintain and assist with locker register – set up lockers for new starters and terminations. Provide adaptable operational support across reception, concierge, workplace services,



and back‑of‑house functions as required.
- Vendor Management: Assist with supervision of external contractors attending site, issue passes and sign‑in process.
- Safety, Security and Compliance: Support workplace health, safety, security, emergency preparedness, and compliance activities in accordance with company, client, and regulatory requirements. Conduct workplace inspections and identify, report, and escape workplace risks, incidents, hazards, maintenance concerns, and compliance issues in a timely manner. Support contractor compliance processes, visitor management procedures, Fire Warden responsibilities, evacuation procedures, and workplace safety initiatives where required.
- Operational Reporting and Site Support: Support the Facilities Site Lead and site team with operational coordination, workplace reporting, KPI/SLA tracking, administrative support, and service delivery follow‑up activities. Maintain accurate operational records including service requests, inspections, incidents, workplace logs, stock levels, and vendor activities to support audit readiness, compliance, and operational reporting requirements.
- Operational Performance and Continuous Improvement: Deliver workplace and facilities services in accordance with agreed KPIs, SLAs, operational procedures, workplace standards, and client expectations. Demonstrate flexibility, accountability, teamwork, and a continuous improvement mindset while supporting evolving workplace and operational requirements.

Required

qualifications:

- Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
- Strong interpersonal skills and the abil

📌 Facility Assistant (Melbourne)
🏢 Jones Lang Lasalle
📍 Melbourne