Summary

You are the advocate for the customer within Konica Minolta Sensing Americas. As a Solutions Engineer I, your primary responsibility is to develop applications for world-leading consumer electronics manufacturers using Konica Minolta and Radiant technology. To accomplish this goal, you will interact directly with potential and existing customers in person, over email, and over the phone to understand their measurement needs, and propose solutions consisting of existing technology, or help to understand requirements for new development and work with the sales team to quote. You will build a strong understanding of KMSA's technology as it relates to customer needs, and of the industries and applications we sell into. You will work closely with senior Solutions Engineers and other internal subject matter experts, taking on increasing ownership of proposals, demonstrations, and proof‑of‑concept testing as your expertise grows. To be successful in this role you should be constantly engaging internal team subject matter experts and constantly striving to understand our customers' needs and how our products meet those needs. The company will depend on you to help make sure we follow through on our commitments to our customers.

Level Distinction

Solutions Engineer I is an entry‑level position that works under the guidance of senior Solutions Engineers and takes on increasing ownership of proposals, demonstrations, and proof‑of‑concept testing as experience grows. Higher levels operate with greater independence and lead more complex customer engagements end to end.

Requirements

Essential Duties & Responsibilities

Customer & Technical Engagement





- Interact directly with potential and existing customers to understand their measurement needs and application challenges
- Respond to sales team and customer inquiries via phone and email in a timely manner
- Provide pre‑sales technical assistance and product education
- Identify technical and delivery risks early and keep customers and internal stakeholders informed of status
- Develop long‑term relationships with customers through managing and interpreting their requirements
- Provide technical management of product demonstrations and customer visits

Technical Proposals & Quoting

- Manage the technical proposal process, ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed
- Propose solutions consisting of existing KMSA technology, or help define requirements for new development, and work with the sales team to quote
- Work with team members to estimate Engineering resources required to deliver solutions and create proposals for Sales and customers (including System Requirements and Specification (SRS) documents), confirming feasibility and realistic delivery commitments before quoting

Proof of Concept & Testing

- Manage proof‑of‑concept testing, including:
- Designing experiments and writing test procedures
- Executing experiments and/or supervising resources
- Providing timely, concise,



and relevant reports on the completion of testing, with conclusions supported by test data
- Support troubleshooting and validation of customer applications

Programming & API Support

- Provide programming and API support to customers and internal teams where applicable - Python, .NET, and Objective‑C experience a plus; AI‑forward software engineering approach expected and Claude Code highly recommended

Cross-Functional Collaboration & Handoff

- Transfer pre‑sales solution understanding to the Engineering group and follow it through development and production to assure specifications are met, with explicit owners, requirements, and outstanding actions at each handoff
- Key account support: strategize with the Solutions Team and Sales on the best way to gain additional opportunities and move programs from the pre‑sales phase to mass production
- Communicate customer requirements and application insights to Engineering and Product Management

Technical Expertise & Growth

- Build working knowledge of KMSA products and industry standards, progressing toward expert‑level
- Continuously build expertise in customer applications, measurement solutions, and the industries and technologies Radiant sells into
- Seek guidance from senior Solutions Engineers, elevate issues early, and take increasing ownership of projects as experience grows
- Document solutions and lessons learned from testing and troubleshooting to share knowledge across the team and reduce repeat issues
- Apply AI tools to accelerate test development, data analysis, reporting, and documentation, using company‑approved tools and protecting customer‑confidentia

📌 Solutions Engineer I (Redmond)
🏢 Radiant Vision Systems
📍 Redmond