- Manage day‑to‑day reservations for all venues within the portfolio
- Handle phone, email, and online reservation enquiries with professionalism and warmth
- Maintain accurate booking records across reservation systems
- Monitor pacing, booking times, and capacity to support smooth venue operations
- Liaise with venue teams to communicate bookings, special requests, and changes
- Respond to guest enquiries about venues, menus, directions, and general information
- Ensure all reservations reflect company standards and deliver a seamless guest experience

What We’re Looking For

- Highly organised with robust attention to detail
- Confident communicator with excellent customer service skills
- Comfortable managing multiple venues and priorities
- Calm, professional, and solutions‑focused under pressure
- Willing to be hands‑on when supporting events on site




- Flexible availability, including evenings and weekends. Role predominatly Wednesday - Sunday.

Experience & Skills

- Experience in reservations, hospitality, events, or customer service preferred
- Familiarity with reservation systems an advantage (training provided)
- Strong time‑management and administrative skills

This role offers the best of both worlds — a structured, head‑office‑based reservations position combined with exciting, on‑the‑ground event involvement. You’ll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.

📌 Reservations & Events Support (Hunters Hill)
🏢 Dedes Group
📍 Hunters Hill