Entry Level Reception & Business Administration Officer (Grads welcome to apply)

Berwick Podiatry Group | Full-Time | Berwick, VIC
Salary package: $65,000 per annum inclusive of superannuation

Are you organised, commercially minded and someone who takes ownership? Build your career with a growing healthcare practice.

Berwick Podiatry Group is seeking a capable, proactive team member to support our reception, office administration and business development activities.

Our practice provides in-clinic and home visit podiatry services. Behind every appointment is a team coordinating bookings, answering enquiries, communicating with care providers and making sure the details are right.

We’re looking for someone who enjoys this responsibility, follows through on commitments and wants to understand how a successful practice operates. You’ll bring a welcoming approach to patients, sound judgement and a willingness to learn.

Berwick Podiatry Group | Full-Time | Berwick, VIC
Salary package: $65,000 per annum inclusive of superannuation

Are you organised, commercially minded and someone who takes ownership? Build your career with a growing healthcare practice.

Berwick Podiatry Group is seeking a capable, proactive team member to support our reception, office administration and business development activities.

Our practice provides in-clinic and home visit podiatry services. Behind every appointment is a team coordinating bookings, answering enquiries, communicating with care providers and making sure the details are right.

We’re looking for someone who enjoys this responsibility,



follows through on commitments and wants to understand how a successful practice operates. You’ll bring a welcoming approach to patients, sound judgement and a willingness to learn.

About the role

This full time position combines patient-facing reception with administration behind the scenes. You’ll help keep our clinic and home visit services organised while identifying opportunities to improve our processes, strengthen referral relationships and support business growth.

Reception and administration are core responsibilities of this position. As your knowledge and capability develop, there is potential to take on broader operational responsibilities and progress towards a Practice Manager role.

Your responsibilities

Reception and patient service

- Welcome patients and provide friendly, professional assistance.

- Answer calls and respond to email enquiries promptly and accurately.

- Book, confirm and reschedule appointments across clinic and home visit services.

- Communicate clearly with patients, families, practitioners and care providers.

- Process payments and maintain accurate patient information.

Office administration and coordination

- Monitor shared inboxes, prioritise requests and follow enquiries through to completion.





- Process referrals and coordinate the information needed for appointments.

- Assist with invoices, billing enquiries and outstanding account follow-ups.

- Coordinate reports, quotes, funding approvals and related paperwork.

- Support footwear orders, deliveries, returns and fitting arrangements.

- Keep records, task lists and administrative systems accurate and up to date.

Diary management and business support

- Monitor practitioner diaries, identify gaps and proactively follow up booking opportunities.

- Help coordinate efficient home visit schedules.

- Support communication and follow-ups with referrers, case managers and care organisations.

- Assist with outreach, service information and other business development activities.

- Identify practical ways to improve workflows and the patient experience.

- Track assigned tasks and provide clear updates on progress, outcomes and anything requiring attention.

Who we’re looking for

You’re someone who:

- Takes ownership: accepts responsibility for their work and follows tasks through.

- Shows initiative: notices what needs attention and takes appropriate action.

- Is accountable: meets deadlines, communicates early when something is delayed and addresses errors constructively.

- Thinks clearly: prioritises competing tasks and uses good judgement when the office is busy.

- Communicates professionally: writes clear emails and builds positive relationships over the phone and in person.

- Works accurately: pays attention to bookings, billing, records and correspondence.

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📌 Entry Level Reception (Melbourne)
🏢 Berwick Podiatry
📍 Melbourne