Accounts Payable Transactions and Resolution Officer

Accounts Payable Transactions and Resolution Officer

Location: Parramatta, NSW
Employment Type: Full-time, fixed-term contract (12 months)
Directorate: Finance
Reports to: Accounts Payable Team Leader

About the role

Are you detail-oriented, organised and passionate about delivering excellent customer service? Join Uniting’s Finance team as an Accounts Payable Transactions and Resolution Officer on a full-time, 12-month fixed-term contract, where you’ll play an important role in ensuring the accurate and timely processing of accounts payable transactions.

In this role, you’ll be responsible for processing invoices, resolving payment and purchase order discrepancies, responding to business queries and supporting the broader Accounts Payable team. You’ll work closely with internal stakeholders across Uniting to resolve issues, improve processes and ensure transactions are processed accurately and within agreed service level timeframes.

This is an excellent opportunity for an experienced accounts payable professional who enjoys problem-solving, building strong stakeholder relationships and contributing to continuous improvement.

Key responsibilities

- Process supplier invoices, credit notes and adjustments in Microsoft Dynamics 365, including purchase orders and tax invoice journals.
- Perform daily matching of supplier invoices against purchasing transactions.
- Investigate and resolve unmatched invoices, including Home Care Package (HCP) recharges and resident recharges.
- Liaise with internal stakeholders to resolve purchase order and invoice discrepancies, providing guidance and training where required.




- Identify incorrectly coded or processed invoices and refer them to the General Ledger team for resolution.
- Manage and resolve outstanding service tickets within agreed service level agreements (SLAs).
- Support continuous improvement initiatives to enhance process efficiency, accuracy and productivity.
- Assist with reporting requirements, including collecting and collating information for key performance indicator (KPI) reports.
- Contribute to a collaborative, safe and inclusive working environment while supporting the wider Accounts Payable team as required.

About you

You’re an experienced accounts payable qualified with a solid understanding of the procure-to-pay (P2P) process and a proactive approach to resolving issues. You take pride in your accuracy, enjoy working collaboratively and can manage competing priorities while maintaining high standards of service.

You’ll bring:

- A qualification or certification in Finance, or equivalent relevant experience.
- Substantial experience in accounts payable or a similar finance operations role.
- Strong knowledge of the procure-to-pay (P2P) process.
- Experience processing invoices, investigating discrepancies and resolving supplier-related queries.
- Excellent written and verbal communication skills,



with the ability to build effective relationships with suppliers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify issues and implement practical solutions.
- Exceptional attention to detail and a commitment to accuracy, quality and continuous improvement.
- Strong organisational skills and the ability to manage competing priorities and meet deadlines.
- The ability to handle sensitive and confidential information with professionalism and discretion.
- Experience working with Microsoft Dynamics 365.
- Previous experience in the aged care, community services or family services sector.

At Uniting, we believe in creating a better world through care, respect and inclusion. You’ll be part of a collaborative Finance team that supports our organisation in delivering meaningful services to individuals, families and communities.

We celebrate diversity and welcome people from all backgrounds, regardless of ethnicity, faith, sexual orientation, gender identity, age or ability. We are committed to creating a safe, inclusive and supportive workplace where everyone can belong and contribute.

Why Uniting?

Join more than12,000+ employeesworking together to inspire people, enliven communities, and confront injustice.

- Access to outstanding not-for-profit salary packaging, helping you pay less tax and take home more of your income. Better still, your full annual benefit is available from 1 April 2026, allowing you to maximise your tax savings from the start of the FBT year.
- Flexible hybrid working.
- Access to Fitness Passport, providing discounted access to hundreds of gyms, pools, and fitness facilities across

📌 Accounts Payable Transactions and Resolution Officer (Parramatta)
🏢 Uniting NSW & ACT
📍 Parramatta