Elysian Retreat Pty Ltd – Whitsundays QLD

Elysian Retreat | Long Island, Whitsundays, QLD

Full-time | Accommodation Provided | Staff Boat Transfers Provided

General Manager / Duty Manager – Boutique Island Resort

Lead Exceptional Island Hospitality

Elysian Retreat is an intimate, secluded boutique resort on Long Island in the Whitsundays. With just 10 guest villas, we pride ourselves on personalised service, attention to detail and creating exceptional guest experiences in a beautiful natural environment.

We are seeking an experienced, professional and hands‑on General / Duty Manager to assist in overseeing daily resort operations and supporting our small, dedicated team.

About the Role

Reporting to management, the Manager plays a key role in ensuring the smooth daily operation of the resort.

This position combines operational leadership, guest relations, staff supervision and practical involvement across resort departments.

The successful candidate will be confident making decisions, resolving guest concerns, coordinating daily activities and maintaining high operational standards.

As a small island resort, we are looking for a leader who is equally comfortable managing operations and assisting the team with hands‑on duties when required.

Key Responsibilities

Daily Resort Operations

- Oversee daily resort operations during rostered shifts.

- Coordinate guest arrivals, departures and daily activities.

- Ensure guest villas, dining areas and public facilities meet resort presentation standards.

- Monitor operational requirements and respond to issues promptly.

- Coordinate with maintenance, housekeeping, kitchen and food and beverage teams.

- Assist with stock control, ordering and general resort logistics.

Guest Relations

- Deliver professional, personalised and attentive guest service.

- Handle guest enquiries, requests, feedback and complaints.

- Ensure guest preferences and special requirements are communicated to relevant departments.

- Support a welcoming and memorable guest experience.





- Resolve operational issues professionally and elevate significant matters where required.

Team Leadership

- Supervise and support staff during rostered shifts.

- Coordinate daily work allocations and operational priorities.

- Assist with staff training, induction and performance feedback.

- Promote teamwork, accountability and a positive workplace culture.

- Lead by example and assist operational departments when required.

Administration & Reporting

- Assist with guest bookings and reservations administration.

- Maintain accurate shift handovers and operational reports.

- Support roster coordination and staff attendance procedures.

- Assist with stock, purchasing and cost-control procedures.

- Communicate operational concerns and improvement opportunities to the General Manager.

Safety & Emergency Procedures

- Ensure workplace health and safety procedures are followed.

- Support resort emergency response and evacuation procedures.

- Assist with incident reporting and risk management.

- Coordinate appropriate responses to urgent guest or operational matters.

- Maintain awareness of the challenges associated with remote island operations.

About You

Essential

- Previous supervisory or management experience in hospitality.

- Strong guest service and problem-solving skills.

- Ability to supervise, motivate and support a small team.

- Excellent communication and organisational skills.

- Confidence managing daily operational decisions.

- Strong attention to detail and professional presentation.

- Ability to work independently and remain calm under pressure.

- Willingness to assist with hands‑on operational duties.

- Flexibility to work weekends and public holidays.

Highly Regarded

- Previous boutique hotel, resort or island management experience.

- Experience with property management systems and reservations.

- Current Responsible Service of Alcohol (RSA) certification.

- Current First Aid and CPR certification.

- Experience coordinating guest transfers and resort logistics.

- Familiarity with workplace safety and emergency procedures.

What We Offer

- Full time employment.

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📌 General Manager (Whitsunday Regional)
🏢 Elysian Retreats
📍 Whitsunday Regional