Job Title
Engineering Operations Manager | Permanent Full Time

Salary
$140k - 170k per annum + superannuation (commensurate with skills and experience)

Reporting Line
Head of Engineering, with a dotted line to the Chief Operating Officer (COO).

Location
This role is based in Adelaide and supports flexible working arrangements, including a hybrid mode with the option to work from both the office and home. Regular attendance at our Adelaide CBD office is expected.

Key Purpose

The Engineering Operations Manager provides dedicated people leadership and operational management across Identifly's Service Delivery function. The role is accountable for building and maintaining a high-performing, engaged and appropriately resourced engineering workforce through effective people management, performance accountability, professional development and workforce planning.

Reporting to the Head of Engineering, the role provides direct leadership to Identifly's Pod Leads, overseeing workforce planning, performance management, professional development and compliance with operational processes.

Working collaboratively with the Service Delivery team and Leadership Team, the role drives resource optimisation, operational efficiency and alignment with business priorities, allowing the Head of Engineering and Pod Leads to focus on technical direction and client delivery.

About Us

We are a leading implementation partner specialising in Identity and Access Management, Privileged Access Management and Identity Governance. We are a forward-thinking team of cybersecurity professionals driven by the desire to secure all apps and users.

We help businesses secure their environments by using modern tools,



expert knowledge and a pragmatic approach.

We are rapidly becoming Australia’s best-known IAM provider and are a trusted partner to our clients in Adelaide and across the country. Our reputation is built on being knowledgeable, highly experienced, effective and reliable.

Our team is everything. Hand-picked, high performing, driven and as smart as they come.

- We have grown rapidly since 2019 and we will continue to attract the A-grade talent we need to grow and be the best.
- We have customised training plans to meet our people’s needs whilst enhancing the capability of our business.
- We have fun and get the job done.
- We mentor and vet our staff to grow them into autonomous stars.

We are always looking for awesome, talented people to join our A-grade team.

About You

You are an experienced and confident people leader from an IT consulting, cyber security or professional services background. You have a proven track record of building, developing and managing high-performing teams, with the ability to drive accountability, engagement and individual performance.

You understand how a billable engineering team runs, and how utilisation, capacity, timesheets and leave affect both delivery and revenue.

You lead leaders. You will manage our Pod Leads and coach them to manage their own teams well, rather than doing it for them.



You set clear expectations, hold people to them consistently, recognise strong performance, and address performance and engagement issues early and fairly.

You are data-driven. You build and use dashboards and forecasts to make resourcing decisions, and you can present trends, risks and recommendations clearly to senior leadership.

You have enough technical grounding to understand the work our engineers deliver, assess skills and discuss capability credibly with technical staff. Identity and Access Management experience is highly regarded, but this is not a hands-on engineering role.

You are firm on process and fair with people. You will enforce timesheet, leave and performance processes, and continually look for ways to simplify and automate them.

Communication is key. You will be comfortable holding difficult conversations, negotiating competing priorities with Service Delivery, Pod Leads and the Leadership Team, and reporting clearly to the Head of Engineering and COO.

Key Responsibilities and Outcomes

The Engineering Operations Manager is accountable for the following outcomes:
NB: Please visit: https://www.identifly.com/identifly-careers and navigate to the job description to obtain the full list of actions associated with each outcome.

Outcome 1: Timely and Accurate Timesheet Compliance

Outcome 2: Effective Resource Allocation

Outcome 5: Effective Leave Management and Coverage

Outcome 6: Consistent People Management and Engagement

Outcome 7: Improved Individual and Team Performance

Outcome 8: Continuous Skills Development and Training

Outcome 9: Accurate Operational KPI Tracking and Reporting

📌 Engineering Operations Manager (Adelaide)
🏢 IDENTIFLY
📍 Adelaide