Qantas is seeking a Manager Business Improvement - Contact Centres to lead the CC&R; quality, compliance and continuous improvement strategy across our global contact centres. You will operate the Quality Assurance program, use data, insights and AI-enabled capabilities to identify risks and opportunities and drive measurable improvements.
This role sits at the intersection of customer experience and operational excellence, collaborating with leaders to deliver initiatives that improve outcomes,
📌 AI-Driven Contact Centre Quality (Sydney)
🏢 Qantas
📍 Sydney
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