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About the role
We are looking for a Security Engineer – Network Security to join our Managed Security Engineering team in Brisbane. This is a hands on engineering role supporting secure, reliable customer network environments across a managed services model. You will work across day to day operations, incidents, technical changes, platform maintenance and ongoing service improvement. The role is suited to someone with solid networking fundamentals and practical firewall experience who enjoys troubleshooting live environments, working with customers and continuing to develop their technical capability. You will work primarily across Fortinet and Palo Alto technologies, while also troubleshooting the wider network workplace including routing, switching, VPN, NAT and connectivity issues. What you will be doing
- Support and maintain customer network security environments across Fortinet and Palo Alto platforms
- Investigate and resolve firewall, VPN, routing, switching and connectivity issues
- Troubleshoot problems across:
- firewall policies
- NAT
- IPsec and remote access VPNs
- routing
- switching
- DNS and general network connectivity
- Perform scheduled configuration changes, upgrades and maintenance across production environments
- Support FortiGate and Palo Alto firewalls and associated management platforms such as FortiManager, FortiAnalyzer and Panorama
- Respond to operational incidents, including higher-priority P1/P2 issues where required
- Complete regular environment health checks and identify issues before they become customer-impacting
- Support firewall policy reviews, optimisation and security improvements
- Work with customers, internal teams and vendors to resolve technical issues
- Maintain accurate technical documentation and operational records
- Follow structured incident, request, problem and change management processes
- Contribute to service improvement and automation opportunities
- Participate in an after-hours on-call roster as part of the wider engineering team