Renters Rights Service Intake & Triage Worker

- Act as a first point of contact for clients presenting in person, by phone, or via online/referral for the Renters Rights program.
- Conduct initial screening and needs assessment to determine eligibility and urgency, including risk and safety indicators for the Tenancy Advocacy & Support programs.
- Triage assessments to identify the client’s needs, eligibility, and level of support required and identify urgent issues and prioritise accordingly.
- Support clients to advocate for themselves by providing information, resources and practical assistance.
- Manage intake waitlists and follow-up processes, ensuring timely communication with clients.
- Provide advice and support to persons who fit the criteria for the Tenancy Advocacy & Support programs in line with the Residential Tenancies Act 1997.

PERKS – What Quantum offer.

- Location – Morwell and Sale
- Job Security – 1EFT (38 Hours pw) | ongoing |2 x positions available




- Salary – SCHADS Award Level 5 | $105,577.68 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
- Supervision & support
- Promotional opportunities within the Organisation.

THE IDEAL CANDIDATE – what you will bring

- Advanced practical knowledge of the ‘Residential Tenancies Act'.
- High level of knowledge and experience in attending the Victorian Civil and Administrative Tribunal on behalf of renters.
- Experience delivering client-focused intake, information, referral or support services.
- Ability to assess renter needs, identify urgency and risk, and make sound triage decisions.
- Knowledge of Housing, Legal and community support services.
- Valid Victorian Driver’s Licence |Working With Children Check |Police Check
- Minimum requirement of Diploma of Community Services or other relevant or appropriate tertiary qualifications and/or experience relevant to this position.

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📌 Renters Rights Service Intake & Triage Worker (Morwell)
🏢 Quantum Support Services
📍 Morwell