National Manager, Sales Operations
- Miga Lead the transformation of a national sales operations andcustomeronboarding function supporting thousands of healthcare professionals across Australia.
- Newly created national leadership role with operational ownership, strategic influence, and transformation impact
- Opportunity toredesignthe customer onboarding journey, salesoperationsand member experience at scale
- Sydney | Full time Lead the transformation of a national sales operations andcustomeronboarding function supporting thousands of healthcare professionals across Australia.
- Newly created national leadership role with operational ownership, strategic influence, and transformation impact
- Opportunity toredesignthe customer onboarding journey, salesoperationsand member experience at scale
- Sydney | Full time Impact of the organisation Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students,practicesand healthcare organisations. Providing insurance, medico-legalsupportand a range of exclusive benefits to members, Miga plays a critical role in enabling safe, confident practice and high-quality patient care. With a strong national footprint and a clear strategic focus on customer insight, operational excellence, and performance-driven culture, Miga is investing in the transformation of its growth and acquisition function, recognising a significant opportunity to improve operational efficiency, streamline onboarding, and create a more seamless member experience nationally. Impact you will have in this role This is a newly created leadership role designed to transform how Migaacquires, onboards, and supports new members nationally acrossmultiple productsegments.



This role is not a traditional sales leadership position focused purely on revenue generation. Instead, it is centred on improving how the sales functionoperates, ensuring enquiries, applications, and onboarding processes are efficient, compliant, scalable, and customer centric. Reporting to the Head of Growth and Acquisition, you will lead the national Sales Operations and Business Development function,overseeinga geographically dispersed team while driving operational excellence acrossnew customeronboarding, workflow management, CRM systems, lead conversion, and cross-functional collaboration. You will play a critical role in redesigning operational processes between Growth & Acquisition and Underwriting teams, improving conversion efficiency, reducing friction points for doctors and medical students, and ensuring a consistent, high-quality onboarding experience nationally. You will also lead the establishment and growth of a newly created Insurance Operations function, creating structure, processes, and capability to support the national Business Development team and free them up to focus on strategic growth activity. This role requires a highly collaborative and emotionally intelligent leader who can build trust across teams, influence stakeholders, andoperateconfidently within a rapid-paced, highly regulated environment. With a strong systems-thinking mindset, you will continuouslyidentifyopportunities to improve performance,



streamline processes, and enhance both team effectiveness and the customer experience, while constructively challenging legacy ways of working to drive meaningful change.

Key responsibilities
- Lead and implement national sales operations and onboarding strategies aligned toMiga’s growth objectives
- Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes
- Manage and develop a nationally distributed team across Business Development and Insurance Operations
- Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience
- Oversee CRM systems, sales operations reporting, workflow automation, andimplement inbound enquiry/call management systems, and drive continuous improvement and customer experience
- Manage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards
- Partner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times
- Use data, reporting and operational insights toidentifytrends, optimise performance, and improve conversion outcomes
- Lead operational planning across hospital and student acquisition segments nationally
- Implementsponsorships, events,conferencesand stakeholder engagement activities supporting growth objectives
- Build strong relationships with internal and external stakeholders including hospitals, universities, medicalcollegesand industry bodies
- Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally Skills and experience We’relooking for an operationally solid, commercially minded leader who thrives on improving systems, processe

📌 National Manager, Sales Operations (Sydney)
🏢 Impact Advising
📍 Sydney