Job Description
/n Job Title Customer Experience Consultant/n /n /n
Job Description
Summary
• Genuine career progression – we hire from within /n /n
• Hybrid, adaptable working options in a permanent, full time role/n /n
• Entry level roles – we provide full training & ongoing development/n /n /n We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience./n /n /n
Job Description
/n Important: To be eligible for this role, applicants must be Australian citizens. /n /n What you’ll be doing; /n /n
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day) /n
- Accurately log client requests into our systems /n
- Resolve queries efficiently and professionally /n
- Meet client KPI’s and contribute to team targets /n
- Deliver outstanding customer satisfaction /n
- Support and improve internal processes and procedures /n /n /n What we’re looking for; /n /n
- A natural "people person" who enjoys helping others /n
- A confident communicator with a passion for customer service /n
- Excellent phone manner and a knack for sending concise emails /n
- Strong multi-tasker,
juggling different tasks without compromising quality /n
- High attention to detail and accuracy, a natural problem solver /n
- Positive attitude, integrity, and honesty /n
- Organised, self-disciplined, and a team player /n
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career /n
- Proficient in computer literacy and keyboard skills /n /n /n What’s in it for you? /n /n
- Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times /n
- Comprehensive training to set you up for success /n
- A great opportunity to shift careers or explore a new path /n
- A supportive, collaborative team invested in your growth /n
- A diverse organization that values different perspectives /n
- Clear opportunities for growth and career advancement /n /n /n Only shortlisted candidates will be contacted. /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times./n /n /n /n /n /n /n /n /n INCO: “Cushman & Wakefield”/n