The Duty Manager is responsible for the effective supervision and operation of Club Quirindi during rostered shifts, ensuring members and guests receive a high standard of service while maintaining a safe, compliant, professional and welcoming environment. The position provides hands-on leadership to employees across the Club and acts as the senior operational representative on duty when required. The Duty Manager is expected to lead by example, support staff, respond effectively to operational issues, maintain appropriate standards of conduct and presentation, and ensure the Club's policies and procedures are followed throughout each shift. The role requires a robust balance of customer service, staff leadership, operational decision-making, regulatory compliance and commercial awareness.

Key responsibilities

Take operational responsibility for the Club during rostered Duty Manager shifts

Coordinate the opening, operation and closing of the premises in accordance with Club procedures

Ensure all operational areas are appropriately staffed and functioning effectively

Monitor service standards across the Club and conduct regular walkthroughs of the premises to monitor presentation, cleanliness, safety and customer service

Respond promptly to operational issues and make appropriate decisions within delegated authority

Provide visible leadership and supervision to employees during each shift, allocate duties and coordinate staff according to operational requirements





Monitor staff performance and service standards during shifts and provide practical direction, coaching and assistance to employees

Maintain a welcoming, professional and respectful environment for members and guests, lead by example in providing excellent customer service and assist employees in resolving customer queries and complaints

Assist Club Quirindi in maintaining compliance with applicable operational requirements including Responsible Service of Alcohol, Responsible Conduct of Gambling, liquor licence conditions, gaming operational requirements, cash handling and financial control procedures, Work Health and Safety requirements and emergency and evacuation procedures

Escalate significant operational, staffing, safety, compliance or member issues to the Secretary Manager

About you

Previous supervisory experience within hospitality, clubs, hotels or a similar customer-focused environment

Strong leadership and interpersonal skills

Ability to supervise and motivate employees

Confidence managing difficult patrons and resolving complaints

Sound judgement and the ability to make operational decisions

Strong written and verbal communication skills

Ability to remain calm and professional under pressure

Current NSW Responsible Service of Alcohol and Responsible Conduct of Gambling competency

Ability to work nights, weekends and public holidays as required

About us

Club Quirindi is a registered and licensed club with a mix of bar, gaming, TAB/Keno, bistro, café, motel, functions and member operations.

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📌 Duty Manager x2 (Quirindi)
🏢 Club Quirindi
📍 Quirindi