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Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland

North Strathfield wedded.wonderland

Posted 1 day ago

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Job Description

Client Account Manager, Weddings, Honeymoons & Luxury Travel
Wedded Wonderland | Full-Time | Office-Based
Weddings | Travel | Events | Luxury Experiences

We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.

This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

1. Key responsibilities

- Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.

- Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.

- Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.

- Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability,



proposals and booking requirements.

- Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.

- Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.

- Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.

- CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.

- Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.

2. Who we're looking for

We welcome applications from candidates with experience in any of the following industries:

- Wedding planning
- Travel & tourism
- Event coordination
- Luxury retail
- Hotels & hospitality
- Reservations & bookings
- Customer service
- Sales & account management

Essential skills

- Excellent communication, telephone and interpersonal skills.
- Robust sales ability and confidence engaging with clients.
- Highly organised, with excellent attention to detail.
- Ability to manage multiple enquiries and competing priorities.




- Proactive approach to follow-ups and problem-solving.
- Comfortable working with CRM systems, email and digital platforms.
- Professional presentation and a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced office environment.

Wedding or travel industry experience is advantageous, but not essential.

3. What a typical day looks like

- Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
- Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
- Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
- Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
- End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.

4. Performance expectations

Success will be measured through:

- Speed and quality of responses to client enquiries.
- Number of qualified consultations booked.
- Conversion of enquiries into paying clients and confirmed bookings.
- Sales revenue and booking targets.
- Consistency of follow-up and pipeline management.
- Client satisfaction and service quality.
- Accuracy of CRM records and booking coordination.

5. Employment details

- Position. Client Account Manager, Weddings, Honeymoons & Luxury Travel
- Employment. Full-time
- Work arrangement. Office-based
- Industry. Weddings, travel, events and luxury experiences
- Experience. Cus

📌 Client Account Manager (Sydney)
🏢 Advanced Solutions International
📍 Sydney