Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm

OFFICEADMINISTRATOR– TOWNSVILLE – LEADING NORTH QUEENSLAND ACCOUNTING & FINANCIAL SERVICES FIRM (JOB ID1610)

Looking for a professional front‑of‑house administration role where you can build long‑term career stability within a respected accounting and financial services firm?

Ready to join a large, established organisation offering strong team culture, career development and genuine work‑life balance?

Our client is North Queensland’s largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane. Since 1951, the firm has built a strong reputation for delivering high‑quality accounting, tax, audit and financial planning services while maintaining genuine long‑term relationships with clients and staff alike.

Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and team-oriented environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations.

TheRole:

Managing front desk reception, incoming calls, emails and client enquiries

Welcoming clients and providing a professional first impression

Scheduling appointments and coordinating workflow support

Assisting with client onboarding, off‑boarding and database management

Maintaining accurate records, documentation and data integrity

Supporting day‑to‑day office administration and team operations





Coordinating client correspondence and administrative compliance tasks

Assisting across multiple divisions within the business as required

Managing competing priorities while ensuring deadlines are met

AboutYou:

2+ years of previous administration, reception or client service experience

Strong attention to detail and organisational capability

Excellent written and verbal communication skills

Professional phone manner and presentation

Proficiency in Microsoft Office including Word, Excel and Outlook

Experience with Xero XPM, ATO Portal or accounting software highly regarded

Ability to manage multiple priorities in a fast‑paced environment

Positive, team‑focused and client‑centric attitude

What’s On Offer:

Competitive salary package aligned with experience

Long‑term career chance within a highly respected professional services firm

Flexible work arrangements supporting work‑life balance

Ongoing mentoring, training and professional development

Modern systems and streamlined technology

Supportive, collaborative team environment

Genuine career pathways and internal growth opportunities

Wellbeing initiatives and corporate health membership benefits

Stable organisation with over 70 years of success and strong community reputation

This opportunity is ideal for an experienced Client Services Officer or Administrator seeking stability, professional growth and the opportunity to join one of North Queensland’s most respected accounting and financial services firms.

Please note:This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.

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