Qantas Group is hiring a Manager Business Improvement - Contact Centres at our Mascot Head Office in Sydney. This permanent, full-time role leads quality assurance, governance and continuous improvement across CC&R;, using data, insights and AI-enabled capabilities to lift customer outcomes.
You'll partner with operational leaders to deliver cross-channel initiatives, strengthen quality and compliance, and drive adoption of recent digital AI technologies to improve end-to-end processes and
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📌 Manager, Contact Centre Improvement & AI Quality (Sydney)
🏢 Qantas Group
📍 Sydney
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