A diverse, hands-on role supporting customers, wholesale partners and day-to-day operations at Forest Super Foods. One moment you might be solving a customer problem, the next helping manufacture products, working with wholesale customers, or jumping on a forklift to assist with a delivery. This is not a job where you do one thing all day.

Key responsibilities

Customer experience - approximately 10 hours per week, including around seven hours handling customer emails and three hours answering phone calls. Resolve issues thoughtfully, manage returns and help customers have an exceptional experience.

Support wholesale customers, process and follow up on orders, proactively chase outstanding matters and keep partners informed.

Work alongside the existing team in the Bayswater warehouse. Be ready to help with manufacturing, packing, dispatch, deliveries and forklift tasks as business needs change.

Identify recurring questions, friction points and unnecessary manual work. Introduce better documentation, customer self-service, automation and AI-assisted workflows, while maintaining high service standards.

About you

An exceptional all-rounder. Comfortable switching between customers, systems and physical tasks without losing momentum.

A high-output self-starter. You spot what needs doing, take initiative and follow tasks through.

A natural problem solver. You fix root causes, not just the same issue over and over again.

Customer-focused. You communicate clearly, care about the details and make sure people feel looked after.

Tech-confident. You are quick to learn software, curious about AI and automation,



and keen to improve processes.

Practical and team-minded. Happy to work at a computer, on the warehouse floor or wherever help is most valuable.

Ambitious. You want to earn greater responsibility and eventually lead operations.

Experience in ecommerce or an internet-based business, customer service, wholesale, warehousing or manufacturing is advantageous.

Familiarity with Shopify or similar ecommerce and operational systems is a bonus.

Forklift licence: A current licence is welcome but not required. If you do not have one, Forest Super Foods will pay for your training and licensing. You must be willing and comfortable to learn to operate a forklift safely as part of the role.

About us

Forest Super Foods is an established Australian-owned whole-food supplement business, with more than 350,000 orders fulfilled and over 10,000 verified customer reviews. Our current warehouse manager will continue to lead operations while you learn the business and prove yourself. For the right person, the goal is to progressively take on warehouse and manufacturing coordination, team leadership and day-to-day operational responsibility over approximately one to two years.

Work across multiple parts of an established, growing Australian business - not a narrow job description.

Help shape the systems and processes we use as we scale.

Learn directly from our experienced warehouse and management teams.

Earn a genuine pathway towards managing warehouse operations within one to two years.

Join a close-knit team where initiative, reliability and contribution are noticed.

#J-18808-Ljbffr

📌 Operations All Rounder (Melbourne)
🏢 Forest Super Foods
📍 Melbourne