Ignite Strata Solutions is one of Melbourne's leading providers of professional Owners Corporation (Body Corporate) management services. We partner with Owners Corporations across the city, delivering comprehensive, reliable, and people focused management solutions.
About the role
The Assistant Strata Manager provides administrative, operational and customer service support to Strata Managers in the management of Owners Corporations. The role is responsible for assisting in the effective delivery of management services, supporting stakeholder communications, coordinating maintenance and contractor engagement, maintaining accurate records and ensuring compliance with company procedures and legislative requirements.
Key responsibilities
Respond to telephone, email and written enquiries from owners, residents, committee members, contractors and service providers
Provide professional and timely customer service to all stakeholders
Manage and prioritise incoming correspondence on behalf of Strata Managers
Escalate complex matters to the relevant Strata Manager where required
Prepare and issue Work Orders and Requests for Quotes, including follow up and completion
Oversee document management across key property management functions
Direct incoming invoices for processing and payment
Assist with insurance renewal processes when required
Coordinate building move ins and move outs with Building Managers
Support Owners Corporation meetings by drafting and distributing agendas, minutes, and action items
What you bring
Reliability and strong multitasking ability
Excellent interpersonal skills grounded in respect and professionalism
Clear, confident stakeholder communication
Strong written and verbal communication
A curious, solution focused mindset
A collaborative approach and willingness to follow direction