Compliance Training and Operations Manager – Sydney, Australia

The Compliance Training and Operations Manager is responsible for the operational management, execution, and continuous improvement of the organization’s compliance training programs and related operational activities. The role establishes and maintains training processes, controls, systems, reporting, and procedures to support business and regulatory requirements. Working across Business, Operations, Compliance, Risk, Legal, Human Resources, and other supporting functions, the role oversees end-to-end training operations, including content management, delivery, governance, monitoring, reporting, and learning systems management. The role also supports leadership in the operationalization and ongoing management of compliance frameworks, governance processes, controls, and continuous improvement initiatives to strengthen organizational capability, regulatory compliance, and operational effectiveness.

Role Responsibilities

Lead the operational management and governance of the organisation's compliance training framework, including the establishment of processes, controls, standards, systems, and performance measures that support training delivery and organisational learning activities. Design, implement, and continuously improve training processes, reporting, controls, and quality assurance practices to support business, regulatory, and organisational objectives. Partner with Compliance, Risk, Legal, Operations, Human Resources, and business stakeholders to analyse training requirements, coordinate program implementation, and ensure learning activities align with organisational needs and operating standards. Oversee training data, records, reporting, management information, learning management systems, and performance metrics to support decision making, governance, regulatory requirements, and continuous improvement initiatives. Provide operational advice and support relating to training and compliance frameworks, organisational processes, stakeholder engagement, change initiatives, capability development programs, and process improvement activities.

Western Union

Competencies

- Customer Focus Partners with employees, agents, third parties, and business stakeholders to ensure training programs, processes, and learning activities meet organisational and regulatory requirements.
- Management & Planning Establishes and maintains training processes, standards, controls, and reporting practices to support the effective delivery and continuous improvement of training programs.
- Business Expertise Applies in-depth knowledge of training operations, process management, reporting, information management, and learning practices to support the effective delivery of training programs and business objectives.
- Leadership Leads cross-functional initiatives to improve training processes, reporting,



systems, and program delivery through collaboration with business stakeholders.

Core Factors

- Functional Knowledge Advanced knowledge of training operations, process improvement, information management, reporting, learning technologies, and organisational learning practices. Uses this knowledge to improve training processes, systems, controls, and program delivery.
- Area of Impact Impacts the effectiveness, consistency, and quality of training activities across multiple business functions through the management of training processes, systems, reporting, and controls.
- Nature of Impact undefined Influences training outcomes and business performance through the development and improvement of training processes, reporting, controls, and learning activities.
- Problem Solving Analyses training data, business requirements, operational processes, and stakeholder feedback to identify issues, improve performance, and implement practical solutions. Exercises sound judgement when managing complex operational challenges and competing priorities.

Role Requirements

- Minimum 5 years' experience managing operational programs, training operations, organisational learning initiatives, business process management, governance, or related functions.
- Demonstrated experience developing and implementing operational frameworks, policies, processes, controls, and reporting mechanisms.
- Experience analysing organisational requirements and translating them into effective processes, systems, and operational solutions.
- Experience managing information, reporting, performance metrics, and operational controls to support business decision making.
- Experience managing training programs, learning operations or organisational capability initiatives.
- Experience working within regulated industries is preferred.
- Knowledge of AML/CTF and financial services regulatory requirements is advantageous.
- Experience in Financial Crime Compliance, including AML/CTF obligations, and delivering compliance training to employees, agents, and third parties, preferably within the financial services industry.
- Bachelor's degree in a relevant discipline (or equivalent experience); professional certification in Learning & Development, Instructional Design, or related fields is preferred.

Additional Skills Needed

- Compliance Training Operations & Governance: Manage training operations, governance frameworks, controls, reporting,



and learning systems to meet business and regulatory requirements.
- Process Improvement & Performance Management: Drive process optimisation, business analysis, KPI tracking, performance measurement, and continuous improvement initiatives.
- Stakeholder Engagement & Collaboration: Partner effectively with business leaders and cross-functional stakeholders, leveraging strong communication, influencing, and relationship‑building skills.
- Operational Excellence & Problem Solving: Apply strong planning, prioritisation, decision‑making, records management and adaptability skills to enhance compliance and organisational effectiveness.

Work Shift Western Union values in‑person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers.

The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location‑specific advantages below and note that your Recruiter may share additional role‑specific benefits during your interview process or in an offer of employment. Your Australia specific benefits include:

- Life / Accident Coverage
- Superannuation Plan
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

📌 Compliance Training and Operations Manager (Sydney)
🏢 The Western Union
📍 Sydney