Citrus Group Pty Ltd in Sydney is seeking an experienced Team Leader to join the contact centre in the CBD. You will lead a team of 19-22 agents, focusing on people management, workforce planning and process development.
You will drive performance, coach staff, manage escalation calls and work closely with stakeholders to continually improve customer outcomes and operations. This is a hands-on leadership role with career progression opportunities.
📌 Contact Centre Team Lead – Transformation (Sydney)
🏢 Citrus Group
📍 Sydney
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