The SIL Coordinator supports the delivery of services. The key purpose of this role is to manage and lead teams of support workers to ensure service users receive high-quality, person-centered care in SIL accommodation and in their community environments. The Area Manager is responsible for overseeing the day-to-day operations of the Residential SIL (Supported Independent Living) and STA (Respite) Houses.
Key responsibilities
Manage the day-to-day operations of houses including administrative tasks such as intake documentation, support plans, risk assessments, health documents, maintaining house folders, and running surveys
Ensure all client assessments are up to date and the organisation is compliant with NDIS Quality and Safeguards Commission requirements
Ensure quality of service and effective liaison and communication with participants, their families and care teams
Actively develop a culture of customer service within the team, ensuring all team members are focused on what is important to participants and families
Liaise with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure smooth service provisions
Provide timely information to both internal and external stakeholders as required or directed
Provide ongoing and regular supervision, coaching and support of team leaders and participate in ongoing training
Effectively share knowledge and information with team members to build capability and inform decision making
Process and manage Incident Reporting, Injury Near Miss, Complaint reporting, and Work Health and Safety
Maintain and assess risks and coordinate risk management strategies
About you
CERT IV Disability Support qualification
Valid Victorian Drivers License and Comprehensive Car Insurance
Basic knowledge of Computers and Mobile Phones
Positive spoken and written communication
Minimum 12 months of experience
Previous SIL experience as Team Leader or House Manager
First Aid & CPR
Medication Administration
Police Check, NDIS Screening Check and Working with Children's Check required
About us
Aspire Community Service delivers services to support participants and families. The organisation is committed to ensuring service delivery complies with NDIS Quality and Safeguards Commission requirements and all relevant government legislation and standards.
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📌 SIL Coordinator – Disability Services (NDIS) (Melbourne)
🏢 Aspire Community Services
📍 Melbourne
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