Drive the future of automotive with JETOUR Australia

JETOUR Motor Australia is an automotive OEM with a growing network of authorised dealerships across Australia. Our Aftersales team plays a critical role in supporting dealer performance, strengthening operational capability and delivering an exceptional ownership experience for our customers. We work closely with our dealer network across service operations, parts, warranty, technical support, training and customer experience to establish consistent standards, drive continuous improvement and build long-term customer trust.

About the Role

The Aftersales Area Support Specialist, based in Sydney is the primary field-based Aftersales contact for an assigned portfolio of authorised JETOUR dealerships. This role is responsible for strengthening dealer capability, improving operational performance and ensuring a consistent, high-quality ownership experience across the network. Through regular dealer visits, performance analysis, operational reviews and structured improvement plans, you will identify opportunities, address performance gaps and support sustainable business improvement. Working collaboratively with dealer leadership and JETOUR's internal specialist teams, you will help deliver effective solutions across service operations, parts, warranty, technical support, training and customer experience.

This is a hands‑on, relationship‑driven role that combines operational expertise, performance management and customer advocacy. You will play an important part in supporting new model launches, service campaigns and dealer development initiatives while providing meaningful regional insights to Aftersales leadership.

Key Responsibilities

Dealer Relationship Management and Performance





Serve as the primary Aftersales contact for your assigned dealers, maintaining regular engagement based on dealer performance, operational priorities and business requirements.

Build strong, trusted relationships with dealer principals, management teams and frontline Aftersales personnel to understand local challenges, business objectives and improvement opportunities.

Monitor dealer performance across key measures, including service retention, customer satisfaction, workshop capacity, parts availability, warranty quality, technical case resolution and training compliance.

Coach dealer management teams to interpret performance data, identify root causes and implement practical, measurable improvement strategies.

Performance Improvement and Operational Excellence

Conduct structured dealer visits and prepare comprehensive reports outlining findings, priorities, agreed actions, responsibilities, timeframes and expected outcomes.

Develop and maintain dealer action plans, ensuring progress is monitored, supporting evidence is documented and agreed improvements are delivered.

Maintain an accurate overview of territory performance, outstanding actions, critical customer cases, operational risks and dealer support requirements.

Complete dealer standards and compliance reviews covering service operations, parts, warranty processes, customer handling, systems, staffing,



facilities, tooling and records.

Identify performance gaps and coordinate support from relevant internal teams to strengthen dealer capability and improve operational efficiency.

Aftersales Support and Customer Experience

Coordinate with Service Operations, Technical, Parts, Warranty, Training and Customer Experience teams to resolve dealer challenges and improve service delivery.

Support dealers in managing complex customer concerns, repeat repairs and vehicle‑off‑road cases, ensuring issues are escalated promptly through established processes.

Identify and elevate safety‑related concerns, regulatory risks and recurring operational issues that may affect customer confidence or business performance.

Support the effective implementation of recalls, service campaigns, customer programs and other approved field initiatives, addressing barriers and escalating non‑compliance where required.

Contribute to new model launches and dealer readiness activities by identifying capability gaps, coordinating support and monitoring implementation progress.

Reporting and Continuous Improvement

Provide transparent, timely reporting on dealer performance, emerging risks, recurring issues and regional improvement opportunities.

Use performance data, dealer feedback and customer insights to identify trends and recommend targeted improvement initiatives.

Promote consistent operating standards, accountability and continuous improvement across the authorised dealer network.

About You

You are a commercially minded automotive Aftersales professional who combines strong operational knowledge with excellent relationship‑management and problem‑solvi

📌 Aftersales Area Support Specialist (Sydney)
🏢 JETOUR MOTOR AUSTRALIA
📍 Sydney