Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent

Closing Date 31 Dec :59pm

Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Opportunities available across these locations:

- TRARALGON
- SALE
- BAIRNSDALE
- WARRAGUL
- WONTHAGGI

What You’ll Be Doing:

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning,



and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a agile environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest

We have a need for someone who has experience supporting using the website chat system on their website.



Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

Job Responsibilities

- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
- Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
- Participate in weekly interdepartmental meetings and prepare to

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