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- Use your service design skills to shape practical digital solutions that improve how SafeWork NSW delivers regulatory services and supports safer workplaces across NSW.
- Clerk Grade 7/8, commencing salary $116,981 plus super
- Temporary, Full Time, until June 2027. Based in Parramatta, Gosford or Sydney

About us

SafeWork NSW is the state’s workplace health and safety regulator. Our mission is to reduce work‑related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high‑risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role

Join the Digital Solutions and Systems Performance team, focused on partnering with internal stakeholders to drive meaningful service improvements to business processes, systems and digital solutions across SafeWork NSW. In this role, you’ll be working to provide insights to solve complex challenges and deliver practical solutions that are effective, efficient and aligned to organisational requirements.

As a Service Designer, you will work closely with stakeholders across the organisation to understand business challenges, identify pain points and uncover opportunities to improve systems, processes and user experiences.

To learn more about the role, please click here to download the role description.

About You

Using research, discovery and evidence‑based insights, the Service Designer role works to translate complex problems into practical recommendations that support organisational improvement. In this role you will be facilitating workshops, conducting interviews, engaging stakeholders and contributing to the design of future state services. As well as developing artefacts such as journey maps, service blueprints, process flows and prototypes that help stakeholders visualise opportunities, test concepts and support implementation.

To be successful you will demonstrate:

- Research, discovery and stakeholder engagement activities to understand business needs
- Strong analytical and problem‑solving skills to identify pain points and develop practical recommendations
- Ability to translate insights and research into clear recommendations that influence decision‑making and support implementation
- Strong communications skills to present complex concepts in a clear and engaging way to a variety of audiences
- Experience using collaboration and design tools such as Miro or Figma would be highly beneficial but not essential.

For enquiries relating to the recruitment process, please contact Tayla Gibbs at

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs at

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

You’re excited by opportunities to explore your potential and try something new.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Lead discovery activities to understand customer needs, business challenges and desired outcomes.

Create current and future-state customer journeys, service maps and user flows.

Develop service blueprints that connect people, processes,



systems and customer touchpoints.

Translate insights and requirements into wireframes, prototypes and interaction designs.

Partner with engineering teams to ensure designs are technically feasible and delivery‑ready.

Conduct and support customer research, usability testing and validation activities.

Apply accessibility standards, design systems and user‑centred design principles.

Remain engaged throughout delivery, collaborating closely with developers and stakeholders to bring solutions to life.

Contribute to building mature end‑to‑end product delivery practices across the organisation.

You’re a T‑shaped designer who combines strategic service design thinking with strong hands‑on UX and product design capability.

You can confidently take a problem through the entire design lifecycle:

Bring: Demonstrated experience in Service Design, UX Design or Product Design. Strong facilitation and stakeholder engagement skills. Experience creating customer journey maps, service blueprints and user flows. Proficiency using design and prototyping tools such as Figma or similar. Experience conducting user research and usability testing. Strong understanding of accessibility and inclusive design practices. Ability to work effectively with technical teams and translate business requirements into practical design solutions. Excellent communication and storytelling skills. Highly regarded Experience within Government, regulated industries or large enterprise environments. Exposure to products involving multiple systems, integrations and stakeholder groups. Experience working within Agile product delivery teams.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

For more information about this role, please contact

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

CSA Recruitment is at the forefront of the thriving Building Services Engineering sector, connecting top talent with exceptional opportunities across Australia. With demand surging nationwide, there’s never been a better time to advance your career.

Why CSA Recruitment?

Diverse Opportunities: Intermediate, Associate, and Lead Engineer roles available across Australia. Trusted Industry Partners: Collaborate with well‑respected and accomplished consultancies. Work‑Life Balance: Attractive salary packages, flexible hours, and WFH agreements.

Current Roles in High Demand: Electrical Engineering, Mechanical Engineering, Hydraulic Engineering, Acoustic Engineering, Vertical Transportation, Fire Protection/Services, Fire Safety, Environmental Sustainable Design (ESD).

About Us: CSA Recruitment, led by Craig Andresen—a seasoned Recruitment Consultant with extensive experience since 2006 and deep industry knowledge since 2012—has built a reputation for excellence in matching professionals with leading firms in the Australian Building Services Engineering sector.

Get in Touch: Let us help you navigate your next career move with confidence. Contact Craig Andresen directly: Email: Phone: Website:



applications are handled with the utmost confidentiality.

Important: We welcome applications from professionals currently residing in Australia with relevant skills and experience. Start your journey toward an exciting future in Building Services Engineering—reach out to CSA Recruitment today!

Unfortunately, we cannot represent candidates without 3+ years of experience in Australia. CSA Recruitment does not work with companies that offer sponsorship visas, internships, or graduate or entry‑level positions.

Superb location - Major clients - World‑class projects

Key investment role with scope to progress to Principal

The Company

Begins on 20th October, 2026

Favoured Engineering firm amongst aspiring & ambitious engineers

Superb location - Major clients - World‑class projects

Key investment role with scope to progress to Principal

The Role

Coordinating and carrying out Hydraulic Services design for a range of projects, including Aged Care, Health and Hospital, Retail, Residential, Defence, Industrial, and Government projects.

The Hydraulic Services Designer shall be integral in enabling the company's growth and expansion via providing proactive input into marketing and client liaison.

Will be capable of managing small to large‑sized projects, providing supervision, guidance, and assistance to junior team members with minimal supervision.

Assisting in developing recent business and managing projects efficiently and profitably.

Assisting with fee proposals and then tracking, time & budget to invoicing, and cash flow are appropriately managed.

Contribute and Collaborate with all staff to achieve excellence in delivery for all projects.

The Responsibilities

Maintain a high level of understanding of relevant Australian Standards (e.g. AS3500, AS2419, AS5601, etc.) authority and local requirements.

Develop hydraulic services design on projects (or components of projects), design basis, the scope of works, specifications, etc., in accordance with required standards and good engineering practice.

Participate in construction support activities, including responses to requests for information (RFIs), submittal reviews, construction site visits, and design revisions/change management.

Assist in identifying time variations and reporting the impact on schedule and budget to the client or manager.

Coordinate requirements between other disciplines and perform checks of documents and drawings of other disciplines.

Understanding, identifying, and proactively managing individual risk and issue events and overall project risk by minimising threats and maximising opportunities.

Capable of occasional use of REVIT and CAD programs for delivery of projects should it be required to assist in delivering projects in a timely manner.

Why CSA Recruitment

Craig Andresen has been a professional Recruitment Consultant since 2006 and has been deeply embedded in the Australian Building, Civil & Structural Engineering industries since 2012. If you would like to contact Craig Andresen regarding this role or anything else that may suit your skills & experience, please feel free to do so by following the details below.

We are currently seeking an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments. ... (Summary of responsibilities and skills omitted for brevity as they are already well captured earlier). EOE statements: Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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