At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity

The role:

This position is to provide professional, friendly and responsive IT customer service delivery with a client and industry best practice focus. The position supports the organisation in the delivery and continuous improvement of Service Desk, desktop, mobile and application support services. Working in a customer focussed IT team, the role provides sound professional advice to customers, resolves technology incidents and service requests, maintains technology assets and documentation, and supports the effective operation of Council's end user computing environment.

About you:

- Relevant tertiary or undergraduate qualification in Information Technology or similar, including ITIL certification or willing to obtain certification.
- Knowledge of ICT trends, issues and opportunities particularly those related to desktop, mobile and end user computing support.
- Demonstrated ability to provide customer service and first and second level desktop support across Windows operating systems, Microsoft 365, desktop hardware, mobile devices and business applications while adhering to agreed service levels.
- Demonstrated experience installing,



configuring and supporting desktop, laptop, mobile and peripheral technologies in an enterprise environment.
- The ability to build and maintain effective relationships including demonstrated experience and skills in liaison, negotiation and problem solving with staff at all levels.

In return, we will offer:

The ability to make a difference -Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities - engaging work and the opportunity to apply your skills and experience.

Reward & Recognition -extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.





- $85k - $96k + 12% Superannuation
- Permanent Full Time
- Based at our Civic Centre in Nunawading

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

- Excellent Customer Experience and Service Delivery
- Excellent Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

The role:

This position is to provide professional, friendly and responsive IT customer service delivery with a client and industry best practice focus. The position supports the organisation in the delivery and continuous improvement of Service Desk, desktop, mobile and application support services. Working in a customer focussed IT team, the role provides sound professional advice to customers, resolves technology incidents and service requests, maintains technology assets and documentation, and supports the effective operation of Council's end user computing environment.

About you:

- Relevant tertiary or undergraduate qualification in Information Technology or similar, including ITIL certification or willing to obtain certification.
- Knowledge of ICT trends, issues and opportunities particularly those related to desktop, mobile and end user computing support.
- Demonstrated ability to

📌 Service Desk Analyst (Melbourne)
🏢 Council Jobs
📍 Melbourne