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POSITION DESCRIPTION

Position Title

Domestic and Family Violence(DFV) Aboriginal Focus Worker

DateSeptember2026

LocationShort-Term Crisis Accommodation

Organisational Unit/Department

Queanbeyan Core and Cluster

Hours Range 32 hours per week – this role requires a later start on one designated day each week

VISION AND MISSION

Our vision is for everyone living in a secure and protected environment

Our mission is to support people experiencing difficulties due to homelessness and domestic and family violence by providing responsive interventions and crisis support

VALUESRESPECTEMPOWERMENTEXCELLENCECOLLABORATIONINTEGRITY

We act with kindness and respect, providing a friendly, secure confidential environmentWe treat people equally, with dignity and compassion, understanding an individual’s right to make their own choices We are dedicated to providing an accountable, reliable and high-quality serviceWe partner with our clients in their care and work collaboratively with other services to support them We are honest, trustworthy, and accountable in our work and relationships

Position reports to Coordinator – Queanbeyan Core and ClusterReportablePositions

Nil

Position Purpose

The Domestic and Family Violence (DFV) Aboriginal Focus Worker assists the Coordinator in delivering culturally safe and

responsive services to women, including Aboriginal women and their children experiencing domestic and family violence.

The role includes providing case management and support within a short-term crisis accommodation setting, assisting clients to

stabilise, provide advocacy support around housing, ensure client safety, and assist with daily activities as required.

The position exercises a high degree of autonomy and provides specialist cultural advice to ensure services are relevant,

accessible, and effective for Aboriginal women and their children.

This is a 32-hour per week position worked across four days and is an on-site, face-to-face role which does not include a work

from home provision. The job may include community engagement and outreach activities as required to support strong

relationships between services and Aboriginal communities.

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relationships between services and Aboriginal communities.

Key Responsibilities

Under the supervision of the Coordinator, the DFV Aboriginal Support Worker will primarily be responsible, but not limited to,

the following duties:

- Provide culturally safe, trauma-informed support to women, including Aboriginal women and children experiencing domestic and family violence within a crisis accommodation setting;
- Undertake client needs assessment and provide support to clients escaping domestic violence including:
- crisis intervention
- practical and emotional support
- coordination of services

- Liaise with other agencies across the service spectrum to provide comprehensive integrated delivery of services in conjunction with clients;
- Maintain the CIMS client database and ensure accurate, up to date and concise information is recorded for all clients, including contributing to a case plan;
- Participate in the NSW statewide vacancy management system and referral tools;
- Participate in daily handover and team meetings as required, and proactively contribute to program development and undertake related tasks;
- Respond to emergency situations if needed;
- Undertake on-call duties as required, as agreed with the service;




- Participate in service evaluation and planning to identify service delivery gaps and recommended improvements;
- Work in accordance with the Work Health and Safety Act, Risk Management framework and organisational operating policy and procedures.

Additional Responsibilities

- Assist with service coordination to support long-term safety and wellbeing
- Support community engagement and outreach activities
- Assist in group programs where applicable
- The above list is not exhaustive, and the role may change to meet the overall objectives of the organisation

Special Requirements

This is an Aboriginal identified position. Aboriginality is a genuine occupational qualification under Section 14 of the Anti

Discrimination Act 1977 (NSW). This position is also designated for a female applicant in accordance with Section 31.

Aboriginality is a genuine occupational qualification. An Aboriginal person is defined under section 4 (1) of the Aboriginal

Land Rights Act 1983 (NSW) as a person who:

(a) is a member of the Aboriginal race of Australia, and

b) identifies as an Aboriginal person, and

c) is accepted by the Aboriginal community as an Aboriginal person.

This position is open to Aboriginal applicants, and the Provider must be satisfied that all three elements of this definition

are met.

Qualifications, Experience & Selection Criteria

- Minimum Diploma in Community Services, or similar welfare qualification or working towards;
- Demonstrated understanding of domestic and family violence, including its complexities and impacts on Aboriginal women and children, and the ability to respond in a culturally sensitive manner;
- Ability to work with local Aboriginal communities and the broader community to advocate and promote awareness of domestic and family violence;
- Demonstrated commitment to the values of Molonglo Support Services and our mission for people to live in a secure and safe environment;
- Demonstrated ability to work collaboratively with colleagues and independently without direct supervision;
- Strong understanding of client-centred practice and the ability to engage effectively with clients in crisis using appropriate, trauma-informed approaches;
- Demonstrated ability to assess clients' needs and provide case management plans;
- Sound knowledge of issues pertaining to domestic violence, and the ability to work within a feminist framework;
- Ability to engage children, young people and their parents/carers and an understanding of the health and safety requirements in providing services to children;
- Ability to think innovatively and creatively to develop tailored client solutions;
- Experience working with Aboriginal and Culturally and Linguistically Diverse women and children in a culturally sensitive manner;
- Experience in record keeping, preparation of reports;
- Ability to use online case management systems and Microsoft Office programs;
- Current NSW Working with Children Check and NSW Police Check.;
- Current drivers licence and your own vehicle with comprehensive insurance.

Prerequisites

Current National Police CertificateCurrent NSW Working with Children CheckCurrent adult first aid certificate





Integrity ChecksEligibility to live and work in NSW Australia

Award (if applicable)

Social Community Home Care andDisability Services Industry Award 2010

Resource Management

Nil Relationships

Liaise with other Molonglo staff, Coordinator, administrators, and EO

period

6 months (with a 3-month review)

Foundation Competencies Required Behavioural Competencies Required Technical Competencies Required Willingness to work and act in a manner that deliverseffective:

Expectations in the role Knowledge of management with demonstrated skills in thefollowing areas

Quality / Continuous ImprovementWorks within service delivery practices in line with quality andcompliance standardsActs to improve practices through suggestions and implementationof any approved improvement plansContributes to the development of evidence-based practiceProvides survey forms residents if requested and reports feedbackProvides a consistent, compliant and best-practice approach to casemanagement at Queanbeyan Core and Cluster, supportingimprovement and consistency in practicesParticipates in regular team meetings, if requested and proactivelycontributes to ongoing program development

CommunicationVerbal – confidently and clearly articulates facts and conveysinformation in a manner appropriate to the target audienceWritten – clear and concise presentation of information andmessages in such a way that conveys understanding andretention of the content (includes the production of reports,project briefs, correspondence, emails, leaflets)

Human Resources and Self DirectionParticipates in internal and external supervisionEnsures practice is in line with behavioural competenciesMaintains awareness of own skills strengths and identifies any gapsSeeks, and is open to feedback on own effectivenessProactively identifies areas for self-developmentActively works to address skills and knowledge gaps in line withtraining and supervision planSeeks support and guidance as needed

Planning and Organising - Time and Task ManagementPerforms own role and responsibilities effectivelyManages time and responsibilities effectivelyPrioritises work and addresses what is most urgent, plansfor important tasksUses tools effectively to assist with planning and organising

Responsibility and AccountabilityUnderstands the role and its responsibilitiesTakes personal accountability for actions and decisionsRole models positive and productive behaviours to colleagues withinthe organisation, clients and external stakeholders

Operational / Strategic PlanningSupports the achievement of organisational goalsProvides input, feedback and development of operational andongoing planningAdheres to action plan and KPI’s in day-to-day work

Diversity and Conflict ResolutionRecognises and respects differences in cultural backgroundResponds in culturally appropriate ways

Person Centred / Client FocusUpholds and promotes client centred focused servicesListens to and gains understanding of client perspective anticipating

Ensures program adheres to HSA funding contracts and guidelinesincluding client brokerage and any other grants

Key Result Areas Key Activities Standard MeasuresDomestic ViolenceSupportThe Domestic Violence SpecialistWorker works collaborativelywith staff, leaders andadministration and to achievethe organisations goalsThe primary focus is:To create a safe supportive andwelcoming environment forwomen and their children thatand is age appropriate.

Program

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📌 Domestic and Family Violence Aboriginal Focus Worker (Queanbeyan)
🏢 Molonglo Support Services
📍 Queanbeyan