Swimart Lawnton | Pool Shop & Service Manager | Lead an Award-Winning Business - Immediate Start

About Swimart

Swimart Lawnton is a family-owned Australian business that has proudly served the local community for over 17 years. As a 2025 Franchise of the Year, we are recognised as a leading pool care provider in the Lawnton area, known for our professional service, strong customer relationships, and high standards of workmanship.

The Swimart Network has built a reputation as one of the nation’s most trusted pool and spa care specialists.

About the Role

We are currently seeking an experienced and motivated Pool Shop & Service Manager to lead our retail and service operations.

This is a hands-on leadership position responsible for overseeing the day-to-day running of the store, managing a team of pool technicians and retail staff, delivering exceptional customer experiences, and driving business growth.

This is a Full time role working Tuesday - Saturday during store trading hours.

The successful applicant will play a key role in maintaining the high standards that make Swimart Lawnton one of the most respected pool businesses in the region.

Key Responsibilities

- Provide exceptional customer service in-store, over the phone, and via email

- Manage customer enquiries, bookings, and service schedules

- Maintain accurate customer records, databases, and job tracking systems

- Process invoices, payments, and general administrative tasks

- Coordinate with technicians and internal staff to ensure efficient workflow

- Respond to customer queries, complaints,



and service requests professionally

- Assist with retail sales of pool chemicals, equipment, and accessories

- Perform water testing and provide advanced pool care advice

- Maintain store presentation, stock levels, and inventory processes

- Support general store operations, including opening and closing procedures

- Monitor job progress, quality control, and customer satisfaction

- Monitor business performance and contribute to achieving sales and profitability targets

- Assist with local marketing initiatives and business growth strategies

About You

We’re looking for someone who:

- Has pool industry experience

- Has previous management or leadership experience

- Is highly organised with strong attention to detail

- Has excellent communication and interpersonal skills

- Is confident using computers, POS systems, and Microsoft Office

- Can multitask and thrive in a fast-paced environment

- Has a positive, team-oriented attitude

- Is reliable and able to work both independently and as part of a team

What We Offer

- A Competitive salary package based on experience

- Performance incentives and career growth opportunities

- Ongoing training and professional development

- A stable, Full-time role with a growing local business

- A supportive team environment with hands-on training

- The opportunity to learn valuable technical skills in the pool industry

- Career development pathways within the Swimart network

- Staff discounts and a friendly, down-to-earth workplace culture

📌 Pool Shop (Brisbane)
🏢 swimart
📍 Brisbane