Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our C&I; Division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our C&I; Division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you

Job Description

The Senior IT Support Officer is responsible for providing advanced IT support, technical services and infrastructure management to campuses and/or business units across C&I.; This role involves a broad scope of responsibilities, including building and managing Standard Operating Environments (SOE) for computing machines, systems administration, infrastructure improvements, and service delivery across regional and national campuses. The Senior IT Support Officer also provides technical leadership, supports technical training,



mentors junior staff, and plays a key role in implementing IT projects and improvements, whilst ensuring compliance with policies and procedures. This position ensures high-quality IT service delivery and alignment with organisational requirements, supporting both staff and students across diverse educational environment.

- IT Support Services
- Provide timely and effective first and second-level support, addressing issues related to desktop hardware, software, network configurations, and classroom technology.
- Monitor and respond to helpdesk requests, including LMS related issues, via phone, email, and other communication channels, escalating unresolved issues as necessary.
- Offer guidance and advanced support to IT Support Officers, assisting with complex technical issues across campuses.

- Systems Administration and Infrastructure Management

- Build, manage, and deploy Standard Operating Environments (SOE) for student labs using SCCM, Jamf Pro and other relevant tools.
- Lead the testing, deployment, and maintenance of student lab/studio environments across campuses and/or business units.
- Analyse and plan hardware requirements for staff and student IT needs.
- Oversee administration of Azure/Office 365, Google Workspace, and Slack Enterprise Grid environments,



including user onboarding and offboarding.
- Manage network configurations, security roles, server permissions, printer queues, and account provisioning tools.
- Integrate systems across diverse platforms, ensuring consistency, security, and compliance with organisational policies.
- Operate account provisioning tools, automating processes for efficiency.
- Configure and maintain networked audio/video systems for staff and student use.
- Coordinate with Navitas security, server, networking, and EUC teams to ensure seamless operations across campuses and/or business units.
- Manage software licensing and vendor negotiations to optimise costs and compliance.

- Technical Leadership and Training

- Provide technical mentorship and training to other IT Support team members, sharing best practices and fostering skill development, including LMS and classroom technology.
- Develop and maintain technical documentation, procedures, and guides for IT processes.
- Lead technical projects, infrastructure improvements, and evaluate recent technologies for potential implementation.

- Project Support and Implementation

- Participate in national IT projects, providing advanced technical support and contributing to successful implementation.
- Collaborate with divisional/group IT teams and third-party vendors to ensure seamless system operations and compliance with policies.
- Support IT initiatives to integrate new equipment, technologies, and software, ensuring smooth rollouts and minimal disruption.

- Customer Service and Communication

- Deliver high-quality customer service to staff, students, and other users, communicating technical

📌 Senior IT Support Officer (Brisbane)
🏢 Navitas Pty
📍 Brisbane