The Senior Coordinator will be responsible for overseeing the delivery of safe, high-quality and person-centred supports to ensure great outcomes for the people HomePlace supports, helping them achieve their goals and live meaningful lives.

- Permanent Full time Position
- $56.91 hourly rate + salary packaging.

About the Opportunity

Responsibilities include:

Participant Outcomes and Service Excellence:

- Leading the design, implementation and review of individualised support arrangements.
- Ensuring participants are genuinely involved in decisions affecting their lives and supports.
- Overseeing support models that promote independence, contribution, belonging and self-determination.
- Monitoring participant outcomes and quality of life indicators.
- Ensuring support plans, service agreements and service delivery arrangements remain relevant, effective and financially sustainable.
- Leading complex decision-making and service planning.
- Ensuring supports remain aligned with participant goals, preferences, changing needs, available funding, signed quote and service agreement.

- Coach and develop Senior Support Workers.
- Provide guidance in responding to complex participant needs.
- Promote evidence-informed practice and reflective learning.
- Monitor service quality and participant experiences.
- Drive a culture of continuous improvement and accountability.
- Champion innovative approaches that improve outcomes and quality of life.

Leadership of People:

- Recruitment and workforce planning.
- Performance management and development.
- Leadership coaching and mentoring.
- Workforce capability building.
- Succession planning




- Staff wellbeing and engagement.
- Managing employee relations matters, with support from the HR team.
- Supporting the implementation of organisational change.

Operational Leadership:

- Oversight of participant support arrangements.
- Resource allocation and workforce deployment.
- Collaboration with scheduling and workforce planning functions.
- Risk management and operational problem-solving.
- Monitoring service performance indicators.
- Supporting efficient and effective service delivery.
- Ensuring operational decisions align with participant outcomes and organisational priorities.

Quality, Safeguarding and Risk Management:

- Monitoring service quality and compliance.
- Oversight of incident management processes.
- Reviewing trends and implementing preventative strategies.
- Supporting investigations and corrective actions.
- Ensuring safeguarding obligations are met.
- Leading risk identification and mitigation activities.
- Monitoring compliance with NDIS Practice Standards.
- Promoting organisational learning from incidents, complaints and feedback.

- Ensuring services are financially sustainable, adhering to NDIS laws and rules at all times.
- Supporting workforce efficiency.




- Managing budget performance across allocated services.
- Identifying opportunities to improve service effectiveness.
- Partnering with finance and workforce teams in service planning and review.

Community and Stakeholder Relationships:

- Building trusted relationships with participants and families.
- Working collaboratively with guardians, advocates and supporters.
- Liaising with Support Coordinators and NDIS stakeholders.
- Partnering with allied health and healthcare professionals.
- Representing HomePlace within the community and sector.
- Developing relationships that create opportunities for inclusion, participation and belonging.

Organisational Development and Innovation:

- Supporting strategic initiatives.
- Leading or contributing to projects and service improvement activities.
- Developing and reviewing policies, systems and procedures.
- Identifying opportunities for innovation and growth.
- Undertaking research, analysis and business planning activities.
- Contributing to organisational decision-making and strategic priorities.

About You

You will have:

- A degree qualification in Human Services, Disability, Community Services, Social Work, Health or a related discipline; or significant leadership experience and demonstrated capability in disability and community services
- At least three years of experience in leading disability, community or human services
- Experience managing Supported Independent Living or comparable services
- Demonstrated experience leading and developing teams
- Experience man

📌 Senior Coordinator (South Australia)
🏢 HomePlace
📍 South Australia