Flagship Store Manager - Hampstead Gardens

- Permanent full-time role based in our Hampstead Gardens location
- Flexible availability required; Weekend work essential

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As the Flagship Store Manager, you’ll provide strategic leadership and operational oversight for a high performing, community driven retail environment. Your responsibilities include setting direction, optimising performance, and ensuring the store operates as an efficient, customer centred hub that reflects Red Cross values. Partnering with the Area Manager, you’ll shape local growth strategies and strengthen the store’s role as a trusted presence within the community.

A core focus of the role is the leadership and development of a large, diverse workforce, including both paid staff and a substantial volunteer cohort. You’ll build capability, drive engagement, and foster a culture grounded in collaboration, accountability, and inclusion.

You’ll also oversee the end‑to‑end management of high volume stock and donations, ensuring robust processes across intake, sorting, merchandising, compliance, and loss prevention. By maintaining strong operational systems and anticipating resource needs, you’ll create an environment where people feel supported, customers feel valued, and the store thrives as a sustainable, community impacting enterprise.

What you will bring

- Proven ability to drive revenue and analyse performance data
- Commitment to creating a welcoming environment
- Experience recruiting, training,



and mentoring both staff and volunteers
- Ability to maintain appealing, on brand displays that maximise sales
- Confidence managing high stock volumes
- Enthusiasm for promoting the shop locally and sourcing donations from businesses and supporters
- Ability to maintain compliance with policies and procedures
- Comfort working in a dynamic environment with shifting priorities
- A positive, solution focused approach

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging perks via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Work/life flexibility:You can access a paid ‘Me’ day just for you in addition to a wide range of other paid leave options.

Further information

This role is covered by the General Retail Industry Award 2020, Level 8. Salary from $67,173.60 FTE + superannuation, and access to salary packaging.

Job Ref # 13922

Relief in times of crisis, care when it's needed most and commitment when others turn away. Red Cross is there for people in need, no matter who you are, no matter where you live. The Red Cross Red Crescent Movement helps tens of millions of people around the world each year and here at Australian Red Cross, we care for local communities in Australia and further afield. With millions of volunteers worldwide and thousands of members, volunteers and supporters across Australia we can reach people and places like nobody else.

📌 Flagship Store Manager (Adelaide)
🏢 Australian Red Cross
📍 Adelaide