First Focus is seeking a Senior Customer Experience leader who can translate feedback into meaningful improvements across our delivery teams in Australia. You will design and execute the CX strategy, using customer insights and operational data to drive faster, more consistent and proactive experiences.
You will influence priorities without direct management, embed a customer-first culture, and contribute to a Super-Green standard of easy, rapid, informed experiences.
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📌 Customer Experience Strategy Lead (Sydney)
🏢 First Focus
📍 Sydney
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