Arcare Aged Care in Victoria is seeking a Service Desk Team Leader to guide daily IT Service Desk operations, manage high ticket volumes, and ensure timely allocation, escalation, and resolution of support requests. You will drive service performance reporting, lead continuous improvement, and develop effective Service Desk processes and standards across Arcare's sites.
This full time, 12-month contract role involves coordinating site commissioning activities and coaching team members in a
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📌 IT Service Desk Team Lead - High-Volume Support (Melbourne)
🏢 Arcare Aged Care
📍 Melbourne
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