OVERVIEW The International Student Advisor at Australian Catholic University (ACU) supports international students throughout their student journey, providing guidance, assistance, and referrals to specialist university services. The role works closely with the International Student Transition and Orientation staff within the Education Pathways Directorate to strengthen the onboarding experience and support student retention. The position also contributes to Confirmation of Enrolment (CoE) processing for continuing students. ACU is a publicly funded university with campuses across Australia and Rome, committed to fostering an inclusive and supportive workplace culture. The university values diversity, professional development, and the advancement of the common good.
Key responsibilities
- Support international students throughout their student journey
- Work closely with International Student Transition and Orientation staff to enhance onboarding experiences
- Contribute to maximising acceptance-to-enrolment conversion
- Support international student retention initiatives
- Act as a key contact point for international students requiring assistance
- Provide referrals to specialist ACU services including academic skills, counselling, and well-being services
- Process Confirmation of Enrolment (CoE) documentation for continuing students
- Participate in a student-focused and collaborative team environment
- Support ACU’s mission, values, and inclusive community principles
Requirements
- Submit a resume as part of the application process
- Provide responses to the Selection Criteria and Core Competencies in a cover letter or online application section
- Complete brief online responses to pre-screening employment questions
- Complete mandatory pre-employment declarations and background checks if selected
- Hold or obtain a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) where applicable
- Ability to support international students and engage with specialist student services
- Commitment to diversity, inclusion, and respectful engagement with people from varied backgrounds
- Willingness to support ACU’s mission and values WHY THIS ROLE MATTERS International Student Advisors play an key role in helping students successfully transition into university life and navigate challenges during their studies. Effective student support contributes to retention, student well-being, and positive educational outcomes. In an international education environment, advisors often serve as a key connection point between students and institutional services. Their work helps create a supportive and inclusive student experience while contributing to the broader goals of student success and engagement.
Bonus: Application advice
- Review the position description carefully and align your application with the stated responsibilities and competencies
- Highlight experience supporting students, particularly international or culturally diverse student populations
- Demonstrate your ability to communicate clearly, manage sensitive situations, and provide appropriate referrals
- Include examples of collaboration with student services, orientation programs, or administrative processes where relevant
- Prepare a concise cover letter that addresses the selection criteria directly and clearly
- Ensure all required documentation and checks are completed before application deadlines where possible