Travel Agency Manager – Rockhampton | Above-Award Salary + Relocation Assistance

An exciting leadership opportunity with above-award remuneration, relocation assistance and a supportive, established travel company.

Gallivanter Travel is seeking an experienced and motivated Travel Agency Manager to lead our Rockhampton branch.

This is an excellent chance for a passionate travel professional who enjoys leading people, driving sales performance and delivering exceptional customer experiences.

As store Manager, you'll take ownership of the day-to-day operations of your store, leading a team of experienced Travel Advisers while ensuring strong commercial performance, outstanding customer service and a positive team culture.

We recognise the value of experienced leaders and offer remuneration well above the industry award, with relocation assistance available for the right candidate.

About the role

An exciting leadership chance with above-award remuneration, relocation assistance and a supportive, established travel company.

Gallivanter Travel is seeking an experienced and motivated Travel Agency Manager to lead our Rockhampton branch.

This is an excellent opportunity for a passionate travel professional who enjoys leading people, driving sales performance and delivering exceptional customer experiences.

As store Manager, you'll take ownership of the day-to-day operations of your store, leading a team of experienced Travel Advisers while ensuring robust commercial performance, outstanding customer service and a positive team culture.

We recognise the value of experienced leaders and offer remuneration well above the industry award, with relocation assistance available for the right candidate.

Key responsibilities

- Lead and oversee the daily operations of the Rockhampton branch, ensuring smooth and efficient store performance.

- Set, monitor and achieve individual and store sales targets, driving revenue growth and profitability.

- Recruit, train, mentor and coach team members to develop their skills and achieve their potential.

- Manage staff rosters, performance, engagement and development while fostering a positive and supportive workplace culture.

- Deliver exceptional customer service,



managing escalated enquiries and resolving complaints professionally.

- Monitor branch financial performance.

- Ensure compliance with company policies, industry regulations, operational procedures and payment security requirements.

- Maintain high standards of store presentation, merchandising and local promotional activities.

- Build strong relationships with clients, suppliers and industry partners.

- Work collaboratively with senior management to identify opportunities for business growth and continuous improvement.

About you

We're looking for a confident, approachable and commercially minded leader who is passionate about travel and genuinely enjoys helping their team succeed.

Ideally, you'll have:

- A minimum of 2-3 years' experience in travel industry leadership or retail travel management.

- A strong background in leisure travel sales, reservations and operations.

- Proven experience leading, coaching and developing a high-performing team.

- Strong commercial awareness, including sales targets, budgets and profit and loss management.

- Excellent communication, customer service and problem-solving skills.

- Confidence managing competing priorities in a busy retail environment.

- Strong organisational skills, attention to detail and a proactive approach to leadership.

- Experience with travel booking systems, Sabre (GDS) platforms and industry processes.

- The ability to create a positive, accountable and supportive team environment.

Experience in retail travel store management, including within major travel agency networks, will be highly regarded.

What we offer

At Gallivanter Travel, we believe great leaders deserve to be recognised, supported and rewarded.





- Salary well above the industry award – a competitive remuneration package that reflects your experience and leadership capabilities.

- Relocation assistance – financial assistance towards relocation costs may be negotiated for the right candidate moving to Rockhampton.

- Supportive leadership and company culture – work with an approachable management team that values communication, collaboration and employee wellbeing.

- Generous travel benefits – access staff discounts on flights, accommodation, cruises, tours and other travel experiences, along with familiarisation trip opportunities.

- Career development and progression – opportunities to grow your career within our expanding travel company.

- Ongoing training and professional development – access industry training, supplier education and leadership support.

- An established and respected business – enjoy the stability of a family-owned company with more than 38 years of travel industry experience.

- A welcoming team environment – join a company where achievements are recognised, ideas are encouraged and teamwork matters.

About Gallivanter Travel

Gallivanter Travel is a proudly Australian, family-owned travel company with over 38 years of industry experience.

With multiple locations across Queensland, we specialise in creating exceptional travel experiences for leisure and corporate clients, combining personalised service with extensive industry knowledge and expertise.

We pride ourselves on building lasting client relationships, supporting our people and creating a workplace where our team can thrive.

As we continue to grow, we're looking for passionate leaders who share our commitment to exceptional service, strong team culture and business success.

Ready for your next career move?

Whether you're an experienced Travel Agency Manager looking for a new challenge or an established travel industry leader considering a move to Central Queensland, we'd love to hear from you.

With above-award remuneration, potential relocation assistance and the backing of a supportive, established company, this could be the opportunity you've been waiting for.

All applications will be treated confidentially.

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📌 Travel Agency Manager – Rockhampton | Above-Award Salary + Relocation Assistance
🏢 Gallivanter Travel
📍 Rockhampton