"Help homeowners when it matters most"

Bring your customer service skills to a supportive, people-first team.

No construction experience needed. Full training and ongoing support provided.

Growth opportunities opportunities within one of WA's leading residential builder

Our Company At

Home Assist , we're the dedicated service and maintenance division of ABN Group. Once our customers receive the keys to their new home, we're there to support them through any maintenance and warranty enquiries, ensuring they continue to have a positive experience.

We're looking for someone who genuinely enjoys helping people. If you've built your career in

retail, hospitality, customer service, administration, or another customer-focused role , we'd love to hear from you.

You don't need construction experience. We'll teach you everything you need to know about the industry. What we can't teach is a passion for delivering outstanding customer service.

The Role Reporting to the After Care Team Lead, this role is essential to the success of our service team. You’ll be part of a supportive, high-performing group that genuinely cares about making a difference for our customers every day.

As one of the key voices of our business, you’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.

You will:

Be the first point of contact for customers navigating their aftercare experience after they receive the keys to their dream home

Manage enquiries with empathy, professionalism, and efficiency





Handle sensitive and sometimes highly emotional conversations with confidence and care

Ensure all customer interactions are recorded, tracked, and resolved in a timely manner

Work collaboratively with your team to deliver a seamless and positive customer experience

This is a role where your ability to stay calm, resilient, and solutions-focused truly matters.

About You We’re looking for someone who;

Thrives in customer facing roles and loves helping others

Is resilient and composed, even when conversations become emotional or complex

Communicates clearly, confidently, and with empathy

Doesn’t shy away from difficult discussions, instead leans into them with professionalism

Is organised, proactive, and able to manage your own workload

Enjoys being part of a team that supports and lifts each other up

You don’t need building industry experience; we’ll teach you that. What we’re looking for is someone with strong customer service expertise and the emotional intelligence to support customers through important moments.

Why ABN Group? We’re more than just a workplace, we’re a community that values growth, care, and excellence.

Here’s what you can expect:

Flexibility

to support your work-life balance

Career progression

within a well-established, growing organisation

Wellness initiatives

that prioritise your health and wellbeing

Exclusive employee discounts

Discounted private health insurance

Paid parental leave

for primary and non-primary carers

📌 Customer Care Coordinator (Perth)
🏢 Abn Group
📍 Perth