Some of the key benefits of joining Programmed include:

Lead the revenue, invoicing and claims functions for a major maintenance services contract

Geelong-based leadership opportunity supporting a significant operational contract

Play a key role in protecting contract profitability and financial performance

Lead and develop high-performing claims and financial administration teams

Partner with operational, finance and leadership stakeholders across the business

Drive process improvement, financial governance and commercial outcomes

Full-time permanent opportunity with a leading national service delivery organisation

Career development opportunities within commercial management and operational leadership

Supportive culture focused on safety, service excellence and continuous improvement

Why You'll Love Working With Us Some of the key benefits of joining Programmed include:

Lead the revenue, invoicing and claims functions for a major maintenance services contract

Geelong-based leadership opportunity supporting a significant operational contract

Play a key role in protecting contract profitability and financial performance

Lead and develop high-performing claims and financial administration teams

Partner with operational, finance and leadership stakeholders across the business

Drive process improvement, financial governance and commercial outcomes

Full time permanent opportunity with a leading national service delivery organisation

Career development opportunities within commercial management and operational leadership

Supportive culture focused on safety, service excellence and continuous improvement





About the Opportunity Programmed Facility Management is seeking an experienced

Invoicing Manager

to lead the contract's revenue, claims processing and invoicing functions across a major maintenance services contract based in Geelong.

This critical leadership position is responsible for overseeing contractor claims processing, client invoicing, work-in-progress (WIP) management, debtor performance, pricing governance and financial administration activities. Working closely with Finance, Operations, Performance and Vendor Management teams, you will ensure revenue is accurately captured, processed and recovered in accordance with contractual requirements.

The role offers an opportunity to build and lead a high-performing team while driving strong financial controls, effective commercial governance and continuous improvement across invoicing and claims management processes.

Location:

Geelong, Victoria

Key Responsibilities Revenue & Invoicing Management

Lead the contract invoicing function and ensure accurate and timely revenue recovery

Oversee preparation and submission of client invoices

Monitor invoicing performance and identify risks to revenue recovery

Ensure invoice accuracy and completeness prior to submission

Investigate and resolve invoicing discrepancies and billing issues





Manage recurring billing activities and revenue processes

Claims Management

Lead the contractor claims review and processing function

Monitor claims performance, workload distribution and service outcomes

Review disputed or escalated claims requiring intervention

Ensure claims are assessed consistently and aligned with contractual requirements

Support resolution of contractor enquiries relating to claims and payments

Financial Performance & Controls

Maintain oversight of work-in-progress (WIP) and revenue recognition activities

Develop strategies to minimise invoicing delays and revenue leakage

Monitor cashflow, debtor performance and outstanding balances

Support recovery of outstanding invoices and payment issuesMonitor financial risks, trends and performance drivers

Ensure pricing controls and financial governance processes are maintained

Leadership & Stakeholder Management

Lead Claims Team Leaders, Claims Coordinators and Financial Administration staff

Establish clear performance expectations and service standards

Develop team capability across claims processing, invoicing and financial administration

Build effective relationships with operational leaders, contractors and finance stakeholders

Support commercial decision‑making through reporting and financial insights

Reporting & Continuous Improvement

Prepare reports relating to revenue, invoicing, claims, debtors and WIP

Identify trends, risks and opportunities to improve commercial performance

Drive process improvement and system enhancement initiatives

Improve efficiency, accuracy and scal

📌 Invoicing Manager (Geelong)
🏢 Programmed
📍 Geelong