Employment Type Permanent

Closing Date 2 Nov 2026 11:59pm

Job Title Technology Associate Consultant - ServiceNow

Job Summary

Job Description Who We Are

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role? As an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model.

As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for ServiceNow applications and systems delivered for our customer. In this role, you support the DevSecOps team to deliver reliable and secure ITSM solutions,



contributing to configuration, testing, deployment and operational support activities. Your teamwork, learning mindset and ability to apply feedback are critical as you continue developing your technical knowledge and capability in platform delivery and operations.

Responsibilities:

Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities

Collaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions

Support ITSM workflows including incident, problem and change management activities

Assist with integration activities and workflow development under guidance from senior engineers

Support platform operations including basic incident resolution and service requests

Contribute to documentation of platform configurations, processes and operational procedures

Apply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices

Identify issues and elevate risks to senior team members to support delivery outcomes

Contribute to continuous improvement initiatives and process optimisation activities

Support transition activities including knowledge capture and internal capability uplift

Key Skills

Analytical Thinking

Communication Continuous





Improvement Process

Customer Engagement

Group Problem Solving

Listening

Requirements Definition

Stakeholder Management

Written and verbal communication

ServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager

ITSM process awareness

Basic scripting or automation awareness

Qualifications / Certifications

AGSVA NV2 Security Clearance or an ability to gain NV2

Relevant tertiary qualification or equivalent experienceServiceNow training or certifications desirable

Experience working in IT technical support

IT Service Management exposure

Experience in Agile practices

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.

_As part of your application with Telstra, you may receive communications from us on

(for job applications in Australia) and

(for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is protected and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in

📌 Technology Associate Consultant (Canberra)
🏢 Telstra
📍 Canberra