Join Keller’s national IT team, delivering hands-on Level 1 & 2 support across Perth and Canning Vale in a fast-paced, collaborative environment.

About Keller

Keller is the world’s largest geotechnical specialist contractor, delivering foundation and ground improvement solutions that create a solid future. With a proud legacy and a commitment to excellence, integrity, and collaboration, we provide innovative, sustainable, and efficient services across Australia.

About the role

Keller is seeking a proactive and adaptable

IT Support Technicia n to join our busy, friendly, and collaborative IT Team on a

full-time permanent basis .

As the primary IT contact for our national workforce, you will partner with our management team, end-users and global technology teams to provide end-to-end technical support.

The successful candidate will be required to work across our Canning Vale and Perth CBD locations and should demonstrate flexibility and a willingness to travel to Keller sites as required.

Key Responsibilities

Promoting and providing guidance to end users on incidents and service requests through the IT service system (ServiceNow)

Troubleshooting, resolving and/or escalating reported incidents in the IT service system when they cannot be resolved remotely

Providing face-to-face, onsite and remote Level 1 and Level 2 IT support to resolve operational problems

Assisting with ad hoc requests ranging from software troubleshooting to hardware installation

Providing technical support across Windows, Microsoft 365, Active Directory, printers and networks





Taking ownership of user issues and proactively working to resolve them

Managing IT assets – update registry and track asset changes

Processing onboarding and offboarding activities, including provisioning and deprovisioning of laptop and mobile device and providing quick IT inductions.

Supporting local and global projects and initiatives

Travelling to Keller sites when required to provide onsite support

Participating in rostered weekend on-call support

About you

To be successful in this role, you are curious and passionate about IT and have a customer-centric approach to solving problems. You will also have:

3–5 years’ experience in a similar IT support role

Experience working in a service desk or equivalent IT support environment

Experience with ServiceNow or another IT Service Management (ITSM) platform

Robust face-to-face customer service and onsite IT support experience

Strong technical skills and experience supporting Windows, Microsoft 365, Active Directory, printers and networks

Excellent verbal and written communication skills, with the ability to build effective relationships and manage expectations with stakeholders at all levels





A resilient and solutions-focused approach, with the ability to remain calm and professional when managing competing priorities and time-sensitive requests

Ability to prioritise and respond effectively to urgent requests while maintaining a high level of customer service

Ability to work both collaboratively and independently

Strong attention to detail, organisational skills, and the ability to effectively manage conflicting priorities

High level of drive, initiative, and a sense of urgency

ServiceNow, ADUC, Microsoft Azure and Microsoft Office 365 experience preferred

ITIL 4.0 Foundations certification is preferred

CompTIA certifications are a plus

Availability to participate in rostered weekend on-call support

Availability to travel to Keller sites when required

Why work with us

Work with a global industry leader in geotechnical solutions

Career development and training opportunities

Supportive and collaborative team culture

Competitive salary and employee benefits

Above industry paid parental leave

Gain exposure to major projects across Australia with opportunities for travel

Keller Australia is an equal opportunity employer, and we support diversity in our workforce. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+, and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.

📌 IT Support Technician – Canning Vale
🏢 Keller Group
📍 Canning Vale