At New Growth Care, we do things differently.

We're human-centred, hands-on, and deeply committed to both the people we support and the team who make it possible. We don't just process the paperwork behind our people; we build the culture that keeps them here.

We are currently recruiting our first HR Generalist to lead the people function across Current Growth Care and our Gold Coast partner, Thryv. The role can be based at our Head Office in Bentleigh East (Melbourne) or in Broadbeach (Gold Coast).

About the Opportunity Full-time, ongoing | Bentleigh East (VIC) or Broadbeach (QLD)

You will own our People and Culture function, across both businesses

A fast-growing team across Victoria and Queensland, and the chance to build the people function that keeps pace with it

SIL homes, community teams and Support Coordination

Oversee and support a small number of roles, with room to grow the team

The authority to actually change things

Finding and Keeping Good People

Own recruitment end to end: writing the ad, screening, group interviews, references, offers

Set the tone and culture expectations from day 1, so new starters arrive knowing who we are and ready to work

Identify opportunities for good people to keep growing, learning and excelling with us

Own why people stay, and be honest with us about why they leave

This suits someone who has watched good people walk out the door for reasons that were fixable.

Performance and Development

Run the performance and supervision cycle, and keep it actually running

Coach our managers through the conversations they are avoiding

Own our learning platform, allocate what people need, and track whether they finished it





Tell the management team where we are thin before it becomes a problem

Perfect for someone who thinks performance management is a monthly habit, not an annual event.

Award, Pay and the Fine Print

Work with our Finance team and other team members to make sure the relevant awards are being applied correctly, and be the escalation point for award and pay queries

Get pay classification right at engagement and at every role change

Handle employee relations day to day, with an external adviser on hand for the hard ones

This is ideal for someone who can give a manager a straight answer on an award question and stand behind it.

Systems, Automation and Better Process

Own Employment Hero as our system of record, including the parts nobody has configured yet

Find efficiencies through automation and better processes where they will make a real difference

Work collaboratively with our Head of Compliance to build and improve our processes

Build one set of people standards that works nationally and meets state requirements in Victoria and Queensland

Give the leadership team a workforce report they can make a decision from

If you have ever wanted to rebuild an HR platform properly instead of working around it, this is that job.

Our Clients





Work alongside our service team when clients and families raise a question, and help see it through to an answer

Record and manage feedback and complaints properly, so we learn from them rather than survive them

Support our clients through intake alongside the team delivering the service

What We're Looking For

Generalist HR experience across recruitment, employee relations, performance and employee records in the one role

Award interpretation in a shift-based workforce, SCHADS preferred

Someone who builds and configures an HR platform rather than only administering one

A track record of designing a people process, rolling it out, and confirming it was adopted

Experience running a performance and supervision cycle to schedule

Sound working knowledge of the Fair Work Act and the National Employment Standards, including casual and part-time obligations

Able to turn workforce data into something a leadership team can act on

Good judgement on what to escalation and what to just decide

Disability, aged care or health experience, Employment Hero and Salesforce all highly regarded

Relevant tertiary qualification in human resources or business, or equivalent senior generalist experience

NDIS Worker Screening Check and WWCC (or willing to obtain)

NDIS Worker Orientation Module (or willing to complete)

Full working rights in Australia

Work dynamically with our CEO, leaders and a high-impact, energetic team, with real authority from day one

Small enough that you will see your work land, big enough that it matters

Based in Melbourne or the Gold Coast, working across both

Clear leadersh

📌 HR Generalist (Gold Coast)
🏢 New Growth Care Group
📍 Gold Coast