Australia’s largest national organisation supporting people with eating disorders and body image concerns

Rewarding, energetic and innovating role in a well-established not-for-profit

Supported by passionate and committed colleagues

Based in Crows Nest, flexible working – mix of home and office

Generous salary packaging options

0.6 FTE / over 4-5 days is preferred.

Opportunity for 0.8FTE with additional admin responsibilities.

Butterfly Foundation is Australia’s national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them. Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.

Butterfly advocates for improved services from government, health and mental health organisations and the eating disorder sector, raising awareness in the media, with key stakeholders and via community engagement. Butterfly runs Australia’s only national Helpline for eating disorders and body image issues, supporting nearly 40,000 people every year; delivers evidence-based clinical treatment and support programs; and provides prevention initiatives in schools and the community to combat negative body image issues.

About the role The Supporter Services Officer ensures our donors and supporters have a positive and meaningful experience with Butterfly. This role provides the backbone of our fundraising operations by processing donations, maintaining accurate supporter records, and delivering warm, personal donor care through thank-you calls, cards, and timely responses to enquiries.



You’ll play a key role in building trust and goodwill with our supporters, ensuring that every donation is acknowledged and every interaction reflects our gratitude.

While the role officially reports to the Individual Giving Manager, the Supporter Services Officer will work closely with the Data and Insights Analyst on tasks relating to the fundraising database.

Accountabilities and Responsibilities

Act as the first point of contact for donor enquiries across channels (e.g., phone, email, and post) delivering warm, timely, and professional responses

Provide donor care by making thank-you calls, writing personalised cards, and other ad hoc tasks to acknowledge our supporter’s impact

Follow up with donors for missing details (e.g., contact details, payment details and schedules, tribute information) to mitigate the loss of supporters

Develop efficient ways of recording supporter interactions and create processes for reporting

Accurately process various types of donations from different channels (e.g., online, mail, phone, third-party platforms)

Generate and distribute donation receipts and acknowledgement letters in a timely and accurate manner

Develop processes to efficiently monitor and manage data hygiene across the CRM (e.g., deduplication, coding, processing donations, updating supporter details)



to ensure records are maintained to the highest standard of accuracy, consistency, and confidentiality

Efficiently manage the fundraising teams weekly and monthly reconciliation of income with the Finance Team

Team Support

Work closely with the fundraising team to provide general admin as required

Work collaboratively to ensure donors receive consistent, positive experiences across all touchpoints

Assist with reporting on donations, donor trends, and supporter feedback

Support fundraising campaigns and appeals with data entry, mailouts, and supporter follow-up

Initiate and contribute ideas for improving supporter processes, systems, and engagement strategies

Selection Criteria To see the FULL Responsibilities & Selection Criteria, please view the Position Description at

Position Vacant: Supporter Services Officer - Butterfly Foundation .

Strong administrative and organisational skills with high attention to detail

Experience using CRM/databases (fundraising preferred) as well as MS suite

Excellent written and verbal communication skills, with a warm and professional manner

A genuine passion for delivering outstanding supporter care, confidence in making phone calls to supporters and building positive rapport

Proactive and motivated to improve systems and processes, with a commitment to learning and growth

Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment

Ability to work effectively as part of a team

We welcome applications from people with lived experience of eating disorders and/or other mental health conditions, and their family members/carers.

Closing Date: Sunday 22nd November pl

📌 Supporter Services Officer (Sydney)
🏢 The Butterfly Foundation
📍 Sydney