We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth.
Safety for our people is paramount: we live by our 'Safety First, Always' value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in "One Team, One Way, One LYNDONS."
This position will be based at our TownsvilleBranch.
Responsibilities include: Operations
Be the first point of contact for customers entering the trade centre
Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
Understand and identify customers' needs, clarify information and provide solutions and/or alternatives where required
Identify opportunities to upsell/cross-sell products
Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service
Updating the Lyndons CRM and other databases as required
Generate quotes and send to customers
Keeping up-to-date with product knowledge and other company information
Workplace Health and Safety
Take responsibilities on behalf of the organisation,
but must also comply with requirements as workers, including:
Ensure a safe working environment exists for team members and customers
Ensure adherence to WHS policies and procedures
Maintain relevant knowledge of WHS issues
Act as a role model by demonstrating safe work behaviour
To be considered for this role, you will need: Ideally, you will have:
Similar work experience in a customer service retail role
Exceptional communication skills with active listening ability
Target driven towards increasing customer satisfaction and experience
Familiarity with CRM systems and practices
Excellent interpersonal skills suited to working in a small team environment
Strong organisational skills
Numerical abilities and problem-solving attitudes
Why Join Lyndons? Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we
We offer several perks, including:
On-the-job training and career development through the Lyndons Academy
Team member discounts and employee referral rewards
Regular social events - we like to have fun too
Supportive, friendly team with zero tolerance for bullying or harassment
We'll provide your uniform and safety gear
Access to our free counselling service (EAP) if you ever need support
Opportunities to move across different branches in Queensland