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Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland

North Strathfield wedded.wonderland

Posted 1 day ago

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Job Description

Client Account Manager, Weddings, Honeymoons & Luxury Travel
Wedded Wonderland | Full-Time | Office-Based
Weddings | Travel | Events | Luxury Experiences

We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.

This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

1. Key responsibilities

- Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.

- Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.

- Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.

- Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.

- Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.

- Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.

- Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.

- CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.

- Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.

2. Who we're looking for

We welcome applications from candidates with experience in any of the following industries:

- Wedding planning
- Travel & tourism
- Event coordination
- Luxury retail
- Hotels & hospitality
- Reservations & bookings
- Customer service
- Sales & account management

Essential skills

- Excellent communication, telephone and interpersonal skills.
- Strong sales ability and confidence engaging with clients.
- Highly organised, with excellent attention to detail.
- Ability to manage multiple enquiries and competing priorities.




- Proactive approach to follow-ups and problem-solving.
- Comfortable working with CRM systems, email and digital platforms.
- Professional presentation and a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced office environment.

Wedding or travel industry experience is advantageous, but not essential.

3. What a typical day looks like

- Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
- Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
- Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
- Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
- End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.

4. Performance expectations

Success will be measured through:

- Speed and quality of responses to client enquiries.
- Number of qualified consultations booked.
- Conversion of enquiries into paying clients and confirmed bookings.
- Sales revenue and booking targets.
- Consistency of follow-up and pipeline management.
- Client satisfaction and service quality.
- Accuracy of CRM records and booking coordination.

5. Employment details

- Position. Client Account Manager, Weddings, Honeymoons & Luxury Travel
- Employment. Full-time
- Work arrangement. Office-based
- Industry. Weddings, travel, events and luxury experiences
- Experience. Customer service, coordination, sales or related industry

About Pinterest

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities,



we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here .

As a Senior Client Account Manager for Pinterest’s Auto and QSR book of business, you will be a trusted day-to-day and strategic partner to leading advertisers and agencies across these high-priority verticals. You will own the planning, activation, optimization, and growth of a portfolio of accounts, helping clients translate their business goals into full-funnel Pinterest advertising strategies that deliver measurable results.

This is a rare opportunity to help build and scale a high-potential Auto and QSR business from the ground up alongside your Client Partner. As a current and growing portfolio, this role is ideal for someone energized by ambiguity, who enjoys creating momentum from the bottom up, and wants to have a meaningful impact on how Pinterest grows within two strategically important categories.

Pinterest is a positive platform where people come to discover ideas and take action to create a life they love. In this role, you’ll help Auto and QSR brands show up at meaningful moments throughout the consumer journey, turning inspiration into consideration, visits, leads, orders, and other meaningful business outcomes.

Success in this role requires strong client service, digital media, performance optimization, and strategic problem-solving skills. You will build deep client and agency relationships, use data to develop clear recommendations, and partner closely with cross-functional teams to ensure campaigns are set up for success, performing effectively, and positioned for long-term growth.

What you’ll do

- Own the day-to-day management and strategic growth of a portfolio of Auto and QSR advertisers, helping retain, expand, and diversify Pinterest’s value across each account.
- Build trusted relationships with client and agency partners across levels, including senior stakeholders, by understanding their business objectives, media priorities, category dynamics, and success metrics.
- Lead account planning, client discovery, business reviews, and performance conversations to identify opportunities, address risks, and develop actionable plans that drive stronger outcomes.
- Translate client business challenges into tailored Pinterest media recommendations across brand, consideration, and performance objectives.
- Serve as a subject-matter expert on Pinterest’s advertising products, creative best practices, targeting, measurement, and optimization solutions, proactively identifying relevant opportunities for clients.
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📌 Client Account Manager (Sydney)
🏢 Advanced Solutions International
📍 Sydney