Hinchen Recruitment Group – Gold Coast QLD

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

As an employer of choice, they are offering a competitive salary, a fully maintained motor vehicle, targeted training and professional development, together with career progression opportunities. Their employee benefits are second to none. There is also true work life balance.

About The Role

You will be responsible for attending, inspecting and reporting on damages to domestic buildings of insured properties, ascertaining the best report method and recommending a scope of works for home claims authorisation.

In addition, you will work closely with a panel of builders ensuring they perform repairs to customers’ homes to a high standard, in a timely fashion and for a fair and responsible price. You willplay a critical role in evaluating property damages, assessing claims and ensuring accurate and fair settlements for policy holders.

- Attending clients' properties and accurately reporting on building damage to domestic insured properties
- Providing accurate scope of works for rectification works to be carried out on insurable events
- Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs)
- Determining and advising on the overall best method of repair of the building
- Liaising with builders and external contractors
- Project coordination and management on complex/large loss claims
- Virtual/desktop assessments and triage

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.





As an employer of choice, they are offering a competitive salary, a fully maintained motor vehicle, targeted training and professional development, together with career progression opportunities. Their employee benefits are second to none. There is also true work life balance.

About The Role

You will be responsible for attending, inspecting and reporting on damages to domestic buildings of insured properties, ascertaining the best report method and recommending a scope of works for home claims authorisation.

In addition, you will work closely with a panel of builders ensuring they perform repairs to customers’ homes to a high standard, in a timely fashion and for a fair and responsible price. You willplay a critical role in evaluating property damages, assessing claims and ensuring accurate and fair settlements for policy holders.

- Attending clients' properties and accurately reporting on building damage to domestic insured properties
- Providing accurate scope of works for rectification works to be carried out on insurable events
- Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs)
- Determining and advising on the overall best method of repair of the building
- Liaising with builders and external contractors
- Project coordination and management on complex/large loss claims
- Virtual/desktop assessments and triage

About You

- Qualified building trades people required
- Experience in managing quality insurance building work and enhancing customer satisfaction;
- Background in producing accurate scope of works
- Exceptional time management and organisational skills
- Reputable communication skills and conflict resolution handling
- Experience in managing,



coaching and appraising builders
- Proven experience in building effective business relationships with builders
- Insurance experience preferred, but not essential

So, what's in it for you?

- Fantasticsalary package + vehicle, mobile phone + uniform
- Comprehensive training, ongoing support, and professional development
- To work for an innovative and dynamic company
- Strong investment in our Assessors withcontinuous learning of the ever changing repair industry and methods of repair

Client Perks

Extra leave

Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Paid parental leave

We support our new parents with paid parental leave and other benefits.

Workplace giving

If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

Development opportunities

We’re championing your development with internal programs and access to a wide range of online courses.

Employee discounts

You’ll receive discounts on insurance products.

Reward and recognition

We reward high performance with employee recognition, reward and incentive schemes.

Employee Assistance Program

We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families

iCar

We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors

Genuine Work/Life balance

We understand the importance of providing our Assessors adaptable working arrangements. An autonomous role where you can enjoy a genuine work/life balance.

Get social

Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

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📌 On Road Home Assessor | Gold Coast (City of Gold Coast)
🏢 Hinchen Recruitment Group
📍 City of Gold Coast