About the role
This is a busy, wide-ranging position that requires excellent organisational skills, attention to detail and the ability to confidently manage multiple tasks throughout the day. You will be the first point of contact for our customers and play an important role in coordinating customer enquiries, sales appointments, installation schedules, and general office administration.

Key responsibilities

- Manage and coordinate daily appointments for customer consultations, quotations, and installations.
- Maintain and update the shared Outlook calendar, and manual diary.
- Schedule appointments for sales representatives and installation teams.
- Liaise with customers to confirm appointments and installation dates.
- Manage scheduling changes, cancellations, and rescheduling.
- Communicate effectively with management, sales staff, and installers to ensure smooth daily operations.
- Answer incoming telephone calls and respond to customer enquiries professionally.
- Manage incoming leads from the company website, telephone, and email enquiries.
- Enter, update, and maintain accurate customer information within our Lead Management System (CRM).
- Monitor leads and ensure timely follow-up of customer enquiries and outstanding quotations. About you
- Previous experience in an office administration, scheduling or customer service role.
- Experience using MYOB AccountRight, particularly sales invoicing,



customer accounts and payment processing.
- Experience with Lead Management Systems or CRM software, including tracking enquiries, updating customer records and managing follow-ups.
- Strong knowledge of Microsoft Outlook, including email and calendar management.
- Good working knowledge of Microsoft Word and Excel.
- Excellent telephone manner and written communication skills.
- Strong organisational and time-management abilities.
- A high level of accuracy and attention to detail.
- The ability to prioritise tasks and manage a busy appointment schedule.
- Confidence working independently and taking initiative.

About us
Magnetite Perth is a locally owned and operated business specialising in retrofit secondary double-glazing solutions. We help Perth homeowners improve the comfort of their homes through noise reduction and thermal insulation. We are a small, dedicated team committed to delivering quality products, exceptional customer service, and professional installations. Benefits
- A friendly and supportive working environment.
- The opportunity to become an important part of a locally owned WA business.
- A varied role with plenty of customer interaction.
- Training and support to become familiar with our products and internal processes.
- An established business with a reputation for quality products and customer service.

📌 Front Office Scheduler (Malaga)
🏢 Magnetite Perth
📍 Malaga