Cairns Orthopaedic Clinic (COC) is seeking a professional, compassionate and highly organised Medical Secretary / Receptionist to join our specialist orthopaedic clinic on a full time basis. This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times. ##

About the Role
As the first point of contact for our patients, you will play a vital role in ensuring the smooth flow of the clinic. You will provide high-level administrative and reception support to patients, medical practitioners and the broader clinic team. ##

Key Responsibilities

- Welcoming patients and visitors in a friendly and professional manner
- Managing appointments and patient enquiries (in person, phone and electronic)
- Processing referrals and explaining clinic fees and billing policies
- Accurate data entry and maintenance of patient records
- Handling incoming and outgoing mail and courier arrangements
- Processing payments and maintaining accurate patient accounts
- Preparing and typing medical correspondence and documentation
- Supporting smooth communication between patients,



clinicians and staff
- Managing patient complaints in line with clinic procedures
- Maintaining strict patient and clinic confidentiality
- Following workplace health & safety procedures ## About You You will demonstrate:
- Previous experience in a medical reception or medical administration role (specialist practice experience highly regarded)
- Strong organisational skills and attention to detail
- A calm, caring and empathetic approach to patient interactions
- Excellent communication skills
- Sound computer skills and confidence using practice management software
- Ability to manage confidential information with discretion
- Initiative and the ability to work both independently and within a team ##

What We Offer

- Supportive and professional team environment
- Modern specialist clinic setting
- Prospect to work closely with experienced orthopaedic professionals
- Flexible casual employment arrangement If you are reliable, compassionate and take pride in delivering exceptional patient service, we would love to hear from you.

📌 Medical Receptionist (Cairns)
🏢 Cairns Orthopaedic Clinic
📍 Cairns